Parts Administrator

Technical Equipment Sales • Cincinnati, OH

2d • Onsite

About The Position

Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.
Technical Equipment Sales, a regional distributor of CNC machine tools, tooling and accessories, and related engineering and support services, is seeking an ambitious and conscientious Parts Administrator to work out of our Cincinnati, OH office. Technical Equipment Sales is a division of Morris Group, Inc., one of the largest machine tool distribution networks in North America.
What You Will Contribute:
Take customer parts orders while providing advice and information regarding customer requests and questions
Provide customer support regarding: Parts, quotations, order entry, tracking of shipments, and invoicing
Manage a high volume of inbound calls & emails daily to provide technical part support to customers
Support Field Service Technicians in researching and quoting parts
Interact with vendors to gather pricing and availability of parts and to research part information not readily available in parts manuals or accessible in vendor online portals
Manage the order process from first contact through order fulfilment, including providing updates to customers on the status of their orders
Utilize machine tool manuals, online information, and vendor resources to research machine parts by model and serial number
Process incoming Return Material Authorization (RMA) orders from Customers
Submit necessary refund or adjustment requests to resolve credit balance
Other Functions:
Perform related duties as required
The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

Requirements

• 5 years of experience in a customer service role
• Ability to work successfully in a team
• Proven experience exhibiting strong organizational skills, good work ethics and proper time management
• Ability to prioritize while maintaining attention to detail
• Proficient in MS Office
• Ability to multi-task and work in a fast past environment

Responsibilities

• Take customer parts orders while providing advice and information regarding customer requests and questions
• Provide customer support regarding: Parts, quotations, order entry, tracking of shipments, and invoicing
• Manage a high volume of inbound calls & emails daily to provide technical part support to customers
• Support Field Service Technicians in researching and quoting parts
• Interact with vendors to gather pricing and availability of parts and to research part information not readily available in parts manuals or accessible in vendor online portals
• Manage the order process from first contact through order fulfilment, including providing updates to customers on the status of their orders
• Utilize machine tool manuals, online information, and vendor resources to research machine parts by model and serial number
• Process incoming Return Material Authorization (RMA) orders from Customers
• Submit necessary refund or adjustment requests to resolve credit balance
• Perform related duties as required

Benefits

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• 3+ Weeks’ Vacation to Start
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed