Parts Administrator

Husqvarna Group • Reno, NV

2d • Onsite

About The Position

The Technical Services Team supports our Dealer and Retailer channels by resolving issues with our products and warranty. This is an Entry level Parts Administrator position responsible for performing basic level technical product support to Husqvarna Distributors, Dealers, National Accounts and Customers (end user escalations). Husqvarna Group is driven by a passion for innovation, creating new solutions to enhance urban and green spaces. For more than three centuries, they have kept innovating and reinventing their business, with current innovation driving towards a sustainable future and market leadership. The company is an equal opportunity employer, committed to diversity and inclusion, and fosters a culture built on being Bold, Dedicated, and Care-focused, believing that business is about people and winning and growing together.

Requirements

• Mechanical aptitude and interest
• Strong written, oral, and interpersonal skills. Ability to communicate information clearly and concisely ensuring customers’ comprehension.
• Basic MS Office skills
• Developed computer navigational and organizational skills. Can pass typing accuracy test with 25 wpm or more
• Ability to multi-task
• Strong customer service focus
• Exceptional knowledge of Outdoor Power Products and applications
• Experience utilizing the following customer service skills: Importance of the customer and need to build relationships
• Experience utilizing the following customer service skills: Solving basic routine issues
• Experience utilizing the following customer service skills: Understanding when to escalate issues
• Experience utilizing the following customer service skills: Applying existing solutions to meet customer needs

Responsibilities

• Looking up parts in the Husqvarna system to satisfy customer inquiries
• Basic order entry for Husqvarna customers (business to business)
• Respond to pricing inquiries
• Respond to technical questions from internal and external customers such as Distributors, Dealers, National Accounts and consumer escalations via telephone, email, chat, or customer generated incidents into CRM (Customer Relations Management System).
• Technicians are required to remain logged in to the systems and process received or assigned cases using phone, chat, email, CRM (Customer Relations Management System), Web Warranty and written correspondence on a daily basis within department metrics.
• Record details of cases in CRM, as well as actions taken
• Effectively communicate escalations to Customer Care Leadership Team for timely effective resolution.
• Report parts, pricing, IPL (Illustrated Parts List) or manual discrepancies through existing procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees