Parts Administrator I

Embraer•Nashville, TN

About The Position

Receive Airframe / Accessory Customer Repair Orders evaluating parts received with proper paperwork, records of parts without proper identification or capabilities, reports repair orders discrepancy, compile repairs records and other aspects of receiving customers repair orders.

Requirements

High School Graduate, Prefer Bachelor of Science Degree or equivalent experience (3-5 years, aircraft maintenance related).
Generally, 1-2 years’ experience working within MRO/Aviation industry in a Customer Service role.
Ability to understand, analyze, summarize, and document the results of large amounts of data is highly desirable.
A high level of proficiency with MS Office, Internet, and Lotus Notes
Understands fundamental concepts and theories but has generally limited practical knowledge of industry related practices and procedures.
Demonstrated ability to interact in a proactive, customer service manner with customers during stressful situations.
Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records.
Excellent communication and interpersonal skills.
Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, State and Federal regulations.
Ability to work flexible hours and different shifts if required
Employees will be subject to the random drug and alcohol testing under FAA regulations

Responsibilities

Receive Customer and Hangars Repair Orders
Open Work Order based on Repair Order provided by Customer
Deliver work order and part to appropriate shops for repair
Interact with Logistics for parts delivery when necessary
Performs accurate accountability of repair documentation on all parts being worked including updating computer and filing.
Receive completed orders after repair is complete.
Coordinates with customers regarding form completion. Coordinates with leads as to which planes have priority. Coordinates with Project Managers on any special requests. Familiar with each customer's Qualified Inspectors Listings.
Provide documentation support for Outside Repair and Sales Order
Generates reports from as required.
Coordinate repair orders with Shipping Department that are not within EAMS Capabilities
Create Shippers and keep Work Orders up to date regarding shipping information
Interacts with customers to obtain information, identify problems, and provides technical assistance