Parts Account Manager

Brady Services•Fayetteville, NC

About The Position

Brady has brought together some of the best minds in building service technology, engineering, installation, and customer service - and we're looking for more. As a leading Trane® independent office, we sell, service, repair, and maintain HVAC equipment for our mission-critical customers. Our team brings efficient, reliable, and secure building solutions throughout central and eastern North Carolina. What's it like to work here? Each day brings fresh challenges that call for both knowledge and imagination. You're surrounded by people who enjoy working as a team to solve problems. At the end of the day, you know you've helped people stay comfortable and productive. You've helped companies head off issues and operate more efficiently. Plus it's a good feeling knowing your talents are appreciated and rewarded. SUMMARY: Responsible for building customer relations and increasing/maintaining customer's business.

Requirements

Associate's degree or equivalent from two-year college or technical school; and two to four years of related experience; or equivalent combination of education and experience.
Proficiency in Microsoft office programs is required, as well as a general familiarity with computers, and the ability to learn new software applications.
Valid Drivers License
Proof of personal insurance
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to pass drug screening
Ability to prove US employment eligibility

Nice To Haves

Knowledge of Salesforce and Dynamics is a plus.

Responsibilities

Acts as a sales representative and liaison between customers and the office.
Develops new customer accounts by cold-calling various locations in their territory with product literature.
Visits and supports customer accounts. Schedule weekly appointments with customers and plans a weekly call schedule.
Performs analysis on customer needs and uses.
Ascertains current market opportunities.
Increases sales to existing accounts. Maintains territory quota for weekly and monthly sales calls.
Establishes systematic customer contact to provide on-going information.
Reviews and provides feedback on customer support programs.
Identifies customer problems and/or needs.
Researches and provides competitive parts sales data.
Maintains customer data files.
Creates and maintains territorial listing noting classification of customer and frequency of calls.
Attends sales meetings and reports sales activity, new account development, and upcoming itinerary.
Maintains records of sales, customer information, and requests by updating data.
Processes orders by sorting, verifying accuracy and adjusting as may be required.
Notifies customers of specials.
Possesses knowledge of the Trane product line to be able to demonstrate and discuss with customers.
Provide backup support for inside sales.
Flexibility to work overtime/weekends, as required.
Regular travel requirements with some overnight travel.
Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
Continually look for ways to improve our processes and ability to serve our customers effectively
Improve personal performance on a continual basis
Provide responsive, professional and diplomatic customer service
Answer customer calls and correspondence quickly and pleasantly
Communicate with customers in a friendly, professional, and patient manner
Perform all duties with the goal of building and maintaining long-term customer relationships
Immediately address any customers concern and requests the involvement of other Company personnel as required
Follow all company safety programs and report any non-compliance to Parts Leader
Notify Parts Leader or Safety Manager of any unsafe conditions