Partnership Operations Manager

Kids First Services • Montvale, NJ

5d • $50,000 - $70,000

About The Position

We are seeking a systems-driven and execution-focused Partnership Operations Manager to build, manage, and scale our partnership channels as a core acquisition engine.
This role is responsible for developing partnership channels, creating structured outreach systems, owning referral infrastructure, and ensuring full visibility into partner-driven pipeline and performance.
This is not a deal-closing role; it is an infrastructure and channel ownership role focused on building repeatable, trackable, and scalable partnership-driven growth.

Requirements

• Experience in partnerships, operations, revenue operations, or channel management
• Strong systems thinker with the ability to build scalable processes
• High attention to detail and data accuracy
• Experience managing CRM systems and pipeline tracking
• Ability to manage multiple relationships and workflows simultaneously
• Strong communication and organizational skills
• An analytical mindset with comfort using data to drive decisions
• CRM systems (e.g., HubSpot, Salesforce, Pipedrive, or similar)
• Pipeline tracking and attribution systems
• Spreadsheet tools (Excel, Google Sheets)

Nice To Haves

• Familiarity with automation tools and workflow systems is a plus
• Experience working with reporting dashboards (e.g., Power BI or similar) is a plus

Responsibilities

• Partnership Channel Development
• Identify, define, and build high-value partnership channels aligned with the company's growth strategy
• Establish clear partner categories (e.g., referral partners, strategic partners, community channels)
• Develop and continuously refine the partnership channel strategy based on performance
• Partner Outreach & Cadence Management
• Design and execute structured outreach cadences to initiate and grow partner relationships
• Maintain consistent communication rhythms with partners (check-ins, updates, follow-ups)
• Ensure no partner relationship goes unmanaged or inactive
• Referral Infrastructure & CRM Ownership
• Own the end-to-end referral system, including tracking, routing, and visibility
• Build and maintain CRM structure for partnership tracking and attribution
• Ensure all partner-sourced leads are properly logged, tagged, and tracked
• Continuously improve systems for efficiency, clarity, and scalability
• Sales Lead Tracking & Attribution
• Ensure accurate attribution of all partnership-driven leads and opportunities
• Track lead flow from partner source - pipeline - outcome
• Maintain clean, reliable data to support decision-making and reporting
• Partner with sales teams to ensure proper handoff and follow-through
• Partner Performance & ROI Management
• Define KPIs for partnership performance (lead volume, conversion rates, revenue contribution)
• Monitor and analyze partner performance regularly
• Identify high-performing partners to scale and underperforming channels to optimize or eliminate
• Provide structured reporting and insights to leadership on partnership ROI

Benefits

• Compensation: $50,000-$70,000 Base salary + performance-based incentives tied to channel performance
• High-ownership role with direct impact on growth
• Opportunity to build and own a core revenue channel from the ground up
• Fast-paced, systems-driven environment focused on scalable growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed