Partnership Manager

Bernie's Book Bank•Milwaukee, WI

6d•Hybrid

About The Position

Reading is the single most important skill a child needs to succeed in life. Yet, too many children lack books, especially books of their own in their home. At Bernie’s Book Bank, we’re here to change that. Driven by the knowledge that better futures begin with books, we hand-deliver free high-quality books to children who need them most. We do this with the help of thousands of volunteers who believe there’s nothing more important than transforming children’s lives through book ownership. Position Summary: Bernie’s Book Bank is looking for an enthusiastic and dedicated team player to serve as our Partnership Manager, a key role in the Operations and Development Department. While working one-on-one with volunteers, this person is typically the first impression a new guest gets of Bernie’s Book Bank. Although volunteering is a function of operations, the goal is to convert volunteers to members of our sustaining gift program, so this team members would have a small portfolio of donors to manage as well. Incumbent must demonstrate passion about our mission to enable positive life experiences through books and book ownership and inspire others to embrace our mission. While fulfilling responsibilities, the Manager will be expected to maintain the integrity of Bernie’s Book Bank’s mission, culture, brand standards, core values and goals at all times. The Partnership Manager is responsible for volunteer outreach and recruitment, volunteer to donor conversion and partner communications with schools and distribution partners .

Requirements

2-4 years of professional experience
Bachelor’s degree or equivalent experience
Experience working with volunteers is preferred
Possess the following qualities: organized, able to multitask/prioritize, detail-oriented, problem-solving, self-motivated, system-driven, friendly, enthusiastic, team-oriented.
Ability to learn computer systems and databases, including Microsoft 365, Salesforce and event-related software.
Strong project management skills, including the ability to manage multiple priorities and deadlines.
Strong people skills, ability to speak with donors, school partners and event attendees in person and remotely.
Excellent customer service and oral/written communication skills.
Excellent analytical and problem-solving skills.
Excellent communication (written and verbal) skills, and interpersonal skills

Responsibilities

Solicit, schedule and coordinate volunteers (individuals and groups) to ensure volunteer slots in the Processing Center are filled.
Develop and manage volunteer information in CRM to leverage volunteer engagement.
Coordinate volunteers/ sessions to effectively meet production requirements for distribution commitments.
Assist with volunteer recruitment for special events like Booksgiving, VIP distributions and more.
Manage Used book procurement in the Greater Milwaukee area – lead book drop partner program and manage volunteers to run virtual/physical book drives
Focus on volunteer to donor conversion, ensuring the volunteer and philanthropic experience is consistent, process driven and positive.
Manage a small portfolio of sustaining/one-time givers that generated from the volunteer experience
Generate queries and mailing lists for appeals, events and initiatives as requested.
Utilizing prospect research tools, update constituent records on regular basis.
Implement and improve a plan to strategically and effectively communicate with all active/pending distribution partners
Build and maintain the pipeline of potential distribution partners to grow our program
Work collaboratively with Senior Operations Manager to plan and coordinate distributions and schedule VIP distributions for donor stewardship
Collect, enter, maintain and analyze data related to distribution partners in CRM

Benefits

Medical Insurance via BCBS, PPO and HMO options available, starting day 1
Dental and Vision Insurance, starting day 1
Hybrid work environment
Employer covered Long Term Disability Insurance
Short Term Disability Insurance available
401k with match after 1 year
17 Days of PTO a year
4 Floating Holidays per year
9 Paid holidays per year
A passionate team with long term growth potential as we begin national expansion