Partner Technology Strategist

ServiceNow•Addison, TX

11d•$131,000 - $217,000

About The Position

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We make the world of work, work better for people. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. Role: ServiceNow is seeking a Partner Technology Strategist to support our Global Alliance Partners. In this role, you will be expected to provide technology strategy, solution development and on-going communication of the latest ServiceNow solutions/capabilities. Additionally, you will be responsible for evangelizing ServiceNow mindshare to our partner community to enable them to increase their own consumption, evolve our solutions, sell effectively to their customers, and extend the ServiceNow value proposition. You will work closely with other ServiceNow pre-sales resources aligned to your partner across the Globe to create synergies between the partner’s strategy and ServiceNow’s strategy within each target route to market. This role requires approximately 25% travel.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of Pre-Sales Solution Consulting experience
Undergraduate degree in Commerce, Computer Science, Engineering etc.
Working knowledge of modern web technologies and cloud computing
Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc.
Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
Quick adoption and understanding of industry/vertical business challenges and mapping how ServiceNow can help transform those verticals
Strong facilitation skills, to encourage clear articulation of the business issues and effective solution design by the relevant players
Sharp business judgment, ability to see "big picture" and to prioritize
Executive presence, strong verbal and written communication
Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment
Talented at explaining complex topics clearly and concisely, and effective at providing practical guidance
Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP’s, and CXO’s)
Experience in any of the key subject areas, with a demonstrated history delivering consulting services across the following: Enterprise Architecture (Strategy, Planning, Standards) Service Management AI Operations and Cloud Computing DevOps Security and Operations Integrated Risk Management Human Capital Management Financial Management User Experience Customer Engagement and Loyalty

Nice To Haves

Experience with the ServiceNow product suite or competitive product suites highly desirable
A current ServiceNow certification (e.g. Certified System Administrator and/or Certified Implementation Specialist)
ServiceNow platform development experience
Experience developing on competitive platforms

Responsibilities

Lead architecture and design engagements with Partners on how ServiceNow meets the Business/IT needs for their end customer and how our Partner can transform entire industries using ServiceNow as a backbone for their solutions or offerings
Evangelize our Global Solution Framework message to our partners while conceptualizing, creating and building joint solutions/offerings to monetize their intellectual property and/or domain expertise
Expand beyond technology or HRM frameworks and into Enterprise level frameworks such as APQC and Industry specific operating models (i.e eTOM) to cover the full breadth of Enterprise needs
Demonstrations of products based upon business initiatives or required outcomes focused upon the value the solution delivers
Staying current on product developments/releases to provide guidance to Partners
Forging trusted advisor relationships at the top levels at the Partner account
Providing thought leadership and collaborate with cross functional teams to ensure customer success is achieved
Coordinate with Partner leadership on sales and delivery enablement around created solutions
Participate or lead awareness and enablement activities to spread Partner solutions to our internal sales teams
Participate in and deliver Business Reviews with aligned account teams
Provide mentoring and training to peers and other colleagues within our organization
Identifying, leading and contributing to the creation of best practices, white papers, workshops, technology days, “lunch and learns” etc.
Provide oversight on, and ensure successful completion of Partner initiatives identified in joint business plans
Promote ServiceNow training tools, sales tools and content, and information resources available to our Partner organizations, including on-going updates of platform/application advancements
Collaborate, actively share knowledge, and promote best known methods amongst other ServiceNow Solution Consulting team members
Travel for Partner, Customer, and Organizational activities

Benefits

health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs

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