Partner Success & Market Development Manager – Senior Living
About The Position
Savoy Life is a distributed senior living platform focused on bridging the gap between senior living communities and healthcare. With a team of specialized clinicians, including nurses and geriatricians, Savoy Life offers a tech-enabled solution that empowers senior living operators to do their jobs more effectively and efficiently so they can move residents into their communities faster and keep them healthier for longer. Savoy Life is seeking a healthcare relationship and growth-focused Partner Success & Market Development Manager in the Idaho region to drive resident engagement in communities who sign up with Savoy, provide customer success support with existing customers, and drive growth with new customers. This is a hybrid role including field work in the community to directly engage the staff and residents inside senior living facilities, as well as through local events. Additionally, this role includes building and engaging with other community partners (such as primary care provider groups and healthcare brokers) bridging this gap with these resources and the local Savoy clinical team.
Requirements
- 4+ years of healthcare experience in customer success and sales/growth
- Experience in working with or in senior living facilities
- Winning record for building and maintaining strong relationships as well as exceeding sales targets
- Purpose-driven with a positive attitude to contribute towards a strong culture and passionate about improving senior living
- Comfortable with ambiguity and the ability to build structure while adapting to new processes as the role and organization evolve
- Ability to work autonomously while also being a collaborative team player
Responsibilities
- Meet and exceed set business development targets with senior living communities in your region
- Utilize cold calling, in-person drop-ins, and other prospecting techniques to identify and obtain new customers
- Develop and sustain a strong brand for Savoy Life in the market through attending, hosting, presenting at local events and more
- Support a smooth transition from contracting through launch of new senior living communities
- Maintain documentation hygiene by activities and contacts in Savoy’s CRM platform and other technologies
- Drive resident engagement by deploying an array of strategies to obtain resident and Power of Attorney consents
- Develop a trusted relationship with each of your senior living customers to support their current and anticipated needs including the Executive Director, Marketing/Sales Director and Health & Wellness Director
- Conduct business reviews with the customers’ leadership teams by leveraging data and reporting to share progress, align on goals, and identify growth opportunities
- Drive high renewal rates through early risk identification, intervention, escalation and mitigation
- Be a thought leader and provide insights, recommendations and best practices to your accounts
- Identify and develop relationships with local primary care provider groups, healthcare brokers, and other healthcare organizations to enhance and complement the clinical team’s patient care work
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
