Partner Success Manager (Contract)

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About The Position

As a Partner Success Manager, you will be instrumental in managing the partner integration pipeline from onboarding through implementation and growth stages. This role involves close collaboration with the partner integration team to gather and prioritize development requirements, as well as working directly with partners' technical teams to facilitate their progress through the pipeline and enable Flex Pay on their sales channels. You will also partner with the Account team to ensure alignment for successful partnerships. The ideal candidate will possess a strong understanding of integration and implementation processes, coupled with robust project management skills and a quick ability to learn new and evolving technologies. The position requires supporting complex integration projects that involve multiple touch points and cross-functional coordination with both internal teams and partners. Strong communication skills and experience in managing multiple external relationships are essential.

Requirements

3-5 years’ relevant experience in travel, travel technology or fintech industries
2-3 years' of experience in a client-facing implementation or integration role, preferably within a SaaS company or similar
Partnered with external stakeholders in a project management, account management, or customer support capacity, fostering strong relationships
Demonstrated project management skills leading complex projects that require cross-functional collaboration
Demonstrated business acumen decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives
Strong communication skills with the ability to facilitate meetings, present to all levels of the organization, deal with ambiguity and adapt to a fast-paced deadline-driven environment
Methodical problem solving skills with a desire to continuously learn and improve the current structure
Superior organizational and computer skills (Word, Excel, Powerpoint, G Suite, Atlassian)
Ability to work independently with a keen attention to detail
Aptitude for making organizational improvements to craft and implement new cutting-edge initiatives and processes

Responsibilities

Lead the integration process for a portfolio of partners across Travel industries.
Partnering with Account Managers in being the integration expert for merchant partners
Initial discovery for integration compatibility
Preparing kick-off meetings and materials for partners
Gathering requirements for internal Engineering and cross-functional teams
Creating workflow tickets to track ongoing integrations, partner discoveries and troubleshooting with partners as needed
Work collaboratively with Integration team members and across the organization to improve processes and mitigate integration risks
Own ongoing integration expansion and investigation for partners within your portfolio, which includes ongoing monitoring and validation to ensure the integration continues to work as expected
Serve as escalation point for issues that impact the partner’s success (whether issues reported by the Account Management team or the partners directly)
Support the management of Salesforce pipeline for the Partner Success team
Use project management tools to track and communicate project status throughout the company
Assist in large scale company projects and own ad-hoc integration projects as needed (i.e. dev portal revamp, product documentation and knowledge transfer)