Partner Success Manager

CommuniCare Health Services

150d

About The Position

CommuniCare Advantage is currently recruiting a Partner Success Manager for our Medicare Advantage health plan. Key responsibilities: Foster trusted and productive relationships with partners to drive loyalty and growth in your market Maintain consistent contact with current and future partners via site visits, emails, phone calls, etc. Troubleshoot barriers and challenges that partners encounter that inhibit growth and member retention Deliver on tailored engagement strategies for partners to address their concerns and deepen their engagement Participate in sales, member advocacy, and cross functional meetings to discuss market updates, relationship successes, and challenges Collaborate with leadership to develop market strategy and implementation plans to increase awareness and drive productive relationships Develop a strong understanding of Communicare Advantage’s care model and how it adds value to senior communities and their residents Effectively communicate Communicare Advantage’s value proposition Determine ways Communicare Advantage can align with and support partner goals Develop and maintain trust with key stakeholders, both internal and external Partner with Communicare Advantage’s marketing team on collateral development and partner education material Collaborate with sales and member advocacy to organize educational events and activities that engage partners Keep informed on industry trends, market dynamics, and competitor activity Since 1984, CommuniCare Family of Companies has been committed to delivering exceptional person-centered care as a national leader in post-acute care for those that are chronically ill or have complex conditions. Our more than 150 skilled nursing, assisted living, and long-term care facilities deliver sophisticated and transformative care to nearly 16,000 residents and patients at any given time. CommuniCare employs more than 19,000 employees across six states (Ohio, Indiana, Maryland, Virginia, West Virginia and Pennsylvania). As a family owned and operated company, family and heart are woven into every aspect of our continuum of care. Our mission, to serve with pride, is evident and a quality residents, families and community partners have come to expect and trust. Dedicated to improving the lives of seniors, we put extraordinary service above all else. We continue to raise the bar and innovate wherever possible to deliver a higher quality of life for those far beyond our facilities. Because of this, our facilities are a better place for residents to live, patients to stay, employees to work and families to heal.

Requirements

Bachelor’s Degree preferred
2-5 years working in the senior living industry with an understanding of nursing home operations
Experience in a client facing role
Willingness to travel to partner sites, including overnight stays, 25% of the time
Solution focused
Detail oriented
Proactive self-starter
Cross Functional Collaboration
Active listener
Building Positive team culture
Ability to work as a telecommuter
Ability to communicate complex healthcare information to current and future partners
Ability to develop and manage relationships to reach business goals
Ability to manage multiple priorities including site visits and handling partner concerns

Responsibilities

Foster trusted and productive relationships with partners to drive loyalty and growth in your market
Maintain consistent contact with current and future partners via site visits, emails, phone calls, etc.
Troubleshoot barriers and challenges that partners encounter that inhibit growth and member retention
Deliver on tailored engagement strategies for partners to address their concerns and deepen their engagement
Participate in sales, member advocacy, and cross functional meetings to discuss market updates, relationship successes, and challenges
Collaborate with leadership to develop market strategy and implementation plans to increase awareness and drive productive relationships
Develop a strong understanding of Communicare Advantage’s care model and how it adds value to senior communities and their residents
Effectively communicate Communicare Advantage’s value proposition
Determine ways Communicare Advantage can align with and support partner goals
Develop and maintain trust with key stakeholders, both internal and external
Partner with Communicare Advantage’s marketing team on collateral development and partner education material
Collaborate with sales and member advocacy to organize educational events and activities that engage partners
Keep informed on industry trends, market dynamics, and competitor activity