Partner Success Manager
About The Position
Join the Wix Partner Success Managers team and play a pivotal role in making Wix the go-to choice for agencies building client websites. In your day-to-day, you will: Build and maintain relationships with partners (existing and newly onboarded) around the world, with a primary focus on North America Identify opportunities to help your partners grow their business using Wix Advocate internally for our partners by understanding their challenges and product gaps, contributing to the product roadmap Provide high-level product support and create opportunities for technical training through face-to-face meetings and calls Be responsible for partner retention At this time we are seeking Miami-based candidates or candidates who can commute to our office. Our employees work in a flexible hybrid model and are expected to be in the office 2 times per week. Qualifications You have over 3 years of experience in Customer Success or Account Management in a client-facing role Proven experience working in a tech company or with a technical product, with a demonstrated ability to train, lead, and manage client accounts effectively You’re a natural relationship builder, fostering trust and confidence through effective hands-on product guidance, and you excel at creating a tailored customer approach that adapts to each client’s needs You can prioritize tasks and work within deadlines effectively You’re passionate about excellence, learning, and personal growth Working in online marketing, experience with analytics and interpreting data to drive actions, and the ability to create and give presentations - a big advantage Bonus points if you speak 2 or more languages Additional Information We are Wix Partners, our goal is making Wix the place agencies think of when they want to build a website for their clients. How we achieve it? - We’re focused on making our partners’ and their clients’ businesses successful by providing them both the tools to work the way they want and the platform to create any site for any client. The final offer may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile and ideal qualifications. You can read more about our comprehensive benefits package here
Requirements
- You have over 3 years of experience in Customer Success or Account Management in a client-facing role
- Proven experience working in a tech company or with a technical product, with a demonstrated ability to train, lead, and manage client accounts effectively
- You’re a natural relationship builder, fostering trust and confidence through effective hands-on product guidance, and you excel at creating a tailored customer approach that adapts to each client’s needs
- You can prioritize tasks and work within deadlines effectively
- You’re passionate about excellence, learning, and personal growth
Nice To Haves
- Working in online marketing, experience with analytics and interpreting data to drive actions, and the ability to create and give presentations - a big advantage
- Bonus points if you speak 2 or more languages
Responsibilities
- Build and maintain relationships with partners (existing and newly onboarded) around the world, with a primary focus on North America
- Identify opportunities to help your partners grow their business using Wix
- Advocate internally for our partners by understanding their challenges and product gaps, contributing to the product roadmap
- Provide high-level product support and create opportunities for technical training through face-to-face meetings and calls
- Be responsible for partner retention
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
