Partner Success Manager (Contract)

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About The Position

As a Partner Success Manager - you are key in driving and owning the partner integration pipeline throughout onboarding, implementation and growth stages. You will work closely with members of the partner integration team to gather and prioritize requirements needed for development. Additionally, you will work closely with our partner’s technical teams to move them through the pipeline and enable Flex Pay on their sales channels. You will partner with the Account team to ensure our partners and Flex Pay are aligned for successful partnership The successful candidate has an excellent understanding of integrations and implementation processes. They will have strengths in project management skills with a quick aptitude for learning new and evolving technologies. The candidate will support complex integration projects that require multiple touch points and cross-functional coordination with internal teams and partners. The ideal candidate possesses strong communication skills with experience managing multiple external relationships.

Requirements

3-5 years’ relevant experience in travel, travel technology or fintech industries
2-3 years' of experience in a client-facing implementation or integration role, preferably within a SaaS company or similar
Partnered with external stakeholders in a project management, account management, or customer support capacity, fostering strong relationships
Demonstrated project management skills leading complex projects that require cross-functional collaboration
Demonstrated business acumen decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives
Strong communication skills with the ability to facilitate meetings, present to all levels of the organization, deal with ambiguity and adapt to a fast-paced deadline-driven environment
Methodical problem solving skills with a desire to continuously learn and improve the current structure
Superior organizational and computer skills (Word, Excel, Powerpoint, G Suite, Atlassian)
Ability to work independently with a keen attention to detail
Aptitude for making organizational improvements to craft and implement new cutting-edge initiatives and processes

Responsibilities

Lead the integration process for a portfolio of partners across Travel industries. Responsibilities include, but are not limited to:
Partnering with Account Managers in being the integration expert for merchant partners
Initial discovery for integration compatibility
Preparing kick-off meetings and materials for partners
Gathering requirements for internal Engineering and cross-functional teams
Creating workflow tickets to track ongoing integrations, partner discoveries and troubleshooting with partners as needed
Work collaboratively with Integration team members and across the organization to improve processes and mitigate integration risks
Own ongoing integration expansion and investigation for partners within your portfolio, which includes ongoing monitoring and validation to ensure the integration continues to work as expected
Serve as escalation point for issues that impact the partner’s success (whether issues reported by the Account Management team or the partners directly)
Support the management of Salesforce pipeline for the Partner Success team
Use project management tools to track and communicate project status throughout the company
Assist in large scale company projects and own ad-hoc integration projects as needed (i.e. dev portal revamp, product documentation and knowledge transfer)