Partner Success Manager

Jobgether

20h • $73,000 - $109,400 • Remote

About The Position

This role is ideal for a dynamic professional passionate about fostering strong partnerships and driving strategic growth. The Partner Success Manager will serve as the primary point of contact for enterprise clients, focusing on ensuring high levels of satisfaction, adoption, and engagement with organizational solutions. The position blends relationship management, account growth, and operational excellence, requiring collaboration across internal teams to deliver impactful workforce development programs. The ideal candidate thrives in a data-driven, results-oriented environment, using insights to inform strategy and enhance partner outcomes. This position provides an opportunity to influence client success at scale while contributing to the overall mission of expanding access to educational and talent development solutions.

Requirements

• Bachelor’s degree in Business Administration, Management, Marketing, or related field
• 2–6 years of experience in account management, client success, or partnership management, with a proven record of growth and renewals
• Strong relationship-building skills with the ability to influence and maintain long-term partnerships
• Experience with contract renewals, upselling, and cross-selling in B2B or B2C environments
• Knowledge of workforce development, training solutions, and education program management
• Proficiency in Salesforce and Microsoft Office Suite (Word, Excel, PowerPoint)
• Excellent verbal and written communication skills, with the ability to articulate solutions clearly
• Self-directed, proactive, and results-oriented, with strong problem-solving and strategic thinking abilities
• Ability to travel up to 50% as required
• Strong interpersonal skills, adaptability, and commitment to partner-focused solutions

Responsibilities

• Maintain and strengthen relationships with assigned enterprise partners, ensuring long-term success and alignment with strategic objectives
• Serve as the primary contact for day-to-day client support, proactively resolving issues and providing guidance on solution adoption
• Drive account growth by identifying opportunities for upselling, cross-selling, and expansion of services within existing partner organizations
• Partner with internal teams (Sales, Marketing, Operations) to ensure seamless delivery of solutions and resolution of client challenges
• Monitor and analyze key metrics to assess partner engagement, satisfaction, and success, providing actionable insights for account strategy
• Support business reviews and reporting with partners, highlighting performance, areas for improvement, and opportunities for further collaboration
• Gather and communicate partner feedback to inform continuous improvement of programs, services, and solutions

Benefits

• Competitive salary range ($73,000–$109,400) with bonus eligibility
• Comprehensive medical, dental, vision, and telehealth coverage
• Retirement savings plan and supplemental insurance options
• Flexible paid time off, including vacation, sick leave, holidays, and parental leave
• Employee tuition discounts and professional development opportunities
• Supportive, inclusive work environment with emphasis on growth, collaboration, and mission-driven impact
• Flexible remote work arrangements within the Los Angeles area

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees