Partner Success Manager

Revi•San Francisco, CA

26d•Onsite

About The Position

Brick and mortar is not dead but drastically changing, and Revi is leading that change into the future. 31 years ago, Web 1.0 started and it gave people the ability to click hyperlinks and read text. When Web 2.0 came about 10 years later, it revolutionized the world. It allowed people to do things like buy, ship, mail, shop, and more. In the past, doing these things was only reserved for an in-person physical experience, but they can now be done online. That one technological advancement, though simple, changed the world. Now, the internet is so robust that there are things you can do online that you cannot do in a physical location. This is the next great shift in the market that Revi is calling Web 3.0. Companies are now trying to bring this digital experience into physical stores in their own siloed ecosystems. For example, Uber brings a simplified way to interact with cabs in the physical world, Bonobos brings a simplified way to interact with their physical retail stores, and the Amazon Go store simplifies purchasing in its physical stores. Revi is looking to bring this way of interacting with physical locations to all consumers, no matter what physical store you walk into. Revi offers businesses an in-store digital platform that allows businesses to build long-lasting relationships with their customers and allows consumers to interact with any business they walk into digitally. Our product is a beautifully designed in-store self-ordering system where consumers can buy, pay, get rewards, and much more. The data collected is leveraged to improve the ordering experience and attract new consumers. With a fresh round of Series A funding from top Silicon Valley seed investors, we are ready to pursue a multi-billion dollar opportunity. Itâs an excellent time to join because ð¥³ Youâll be joining a collaborative, in-person team at a pivotal moment in our companyâs growth. As a Partner Success Manager, youâll have a direct impact on the growth of our business through strategic Partner engagement, retention, and transaction enablement. Youâll drive programs that support Partner success and work closely with the leadership and Product teams to enhance the platform experience. Weâre looking for a service-oriented and proactive Partner Success Manager to nurture, grow, and retain our Partner relationships. Youâll be the voice of the Partner within Reviâan advocate, a problem-solver, and a strategist focused on enabling our restaurant and retail partners to thrive.

Requirements

3+ years in customer-facing roles (Partner Success, Customer Support, Onboarding, etc.)
Strong interpersonal, written, and verbal communication skills
Ability to manage multiple accounts, prioritize tasks, and execute with confidence
Proven experience working in CRM platforms (Salesforce preferred)
Track record of success in relationship management, growth, or service environments
Highly organized with strong time management and decision-making skills
Tech-savvy and able to learn backend account systems quickly

Nice To Haves

Familiarity with restaurants and SMBs and Mid Market is a plus
Bilingual (bonus)

Responsibilities

Manage Partner relationships and proactively deliver an exceptional Partner experience
Track Partner health and performance to identify churn risks and growth opportunities
Analyze Partner issues and prioritize resolutions with speed and clarity
Execute programs that drive transactions and product adoption
Meet weekly and monthly KPI goals (e.g., Partner retention, task completion, transaction targets)
Maintain high levels of engagement and Partner satisfaction with a focus on loyalty
Collaborate with Product to recommend features and platform improvements based on Partner feedback
Serve as a trusted advisor and product expert to Partners
Create and manage support tickets for Partner issues
Own Partner Success Plans across your assigned accounts
Drive collection of NPS and CSAT responses to guide continuous improvement