Partner Success Manager

Pax8

1d•$70,000 - $100,000

About The Position

Pax8 is the leading cloud marketplace for technology professionals, making the cloud journey simple, smart, and seamless. They empower thousands of partners worldwide by combining cutting-edge technology, actionable insights, and proactive service. Their mission is to be the world’s favorite marketplace for buying cloud products. Pax8 is fast-growing, dynamic, and has a start-up vibe. The culture is central to everything they do, emphasizing values like Compassionate Candor, Seek to Understand, We Before Me, Do What You Say, Light Up Learning, and Driven by Passion. As a Partner Success Manager (PSM), the role involves being a trusted advisor for top Voyager Alliance Members, ensuring they gain maximum value from their relationship with Pax8. The mission is to strengthen long-term partnerships, drive satisfaction, and reduce churn by identifying and proactively solving challenges. This is not a quota-driven sales role or a reactive support position, but rather focuses on building strategic relationships, enabling predictable outcomes, and integrating the partner voice into the go-to-market strategy.

Requirements

3+ years in Partner Success, Customer Success, Account Management, or similar roles in SaaS, cloud, or channel environments.
Strong understanding of the Managed Service Provider business model.
Proven ability to build strategic relationships and work cross-functionally.
Data-driven mindset with experience interpreting partner health metrics.
Excellent communication, negotiation, and problem-solving skills.
Education: Bachelor’s degree or equivalent experience.

Responsibilities

Act as a partner advocate, ensuring needs are met and journeys are supported post-sale.
Drive retention and growth through increased product adoption and cloud spend.
Align Pax8 resources with partner goals and success metrics.
Track and analyze key metrics like churn rate and engagement levels.
Apply the LAER model (Land, Adopt, Expand, Renew) to maximize retention.
Share actionable insights with leadership to strengthen engagement.
Serve as the central point of contact for assigned partners.
Collaborate cross-functionally to resolve escalations and mitigate risks.
Identify recurring issues and implement scalable solutions.
Use CRM and health tools to prioritize accounts and guide interactions.