Partner Success Manager - Strategic Accounts

Abridge•New York City, NY

23h•Hybrid

About The Position

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. The Role Must be able to go into our New York City (SoHo) office 3x/week. As a Partner Success Manager at Abridge, you will own the day-to-day success and account management of assigned partner relationships while developing deeper strategic skills on a Partner Success team for our larger and more complex partnerships This role focuses on independent execution, operational excellence, and partner enablement, with exposure to more strategic planning and decision-making over time. You will work closely with partner stakeholders—including clinicians, administrators, and operational leaders—to drive adoption, ensure delivery against commitments, and support long-term partner value.

Requirements

3+ years of experience in Partner Success, Customer Success, Account Management, or a similar customer-facing role
Experience working with enterprise customers; healthcare or health tech experience preferred
Strong project management and organizational skills, with the ability to manage multiple partners simultaneously
Clear, confident communicator able to work effectively with clinicians and executive stakeholders
Technical aptitude and comfort learning complex software workflows
Proactive, solution-oriented mindset with strong follow-through
Familiarity with CRM, customer success, and project management tools

Responsibilities

Independently manage day-to-day partner relationships, serving as the primary point of contact for assigned accounts
Run recurring partner status calls, including agenda setting, action tracking, and follow-through
Triage incoming partner requests and coordinate responses in collaboration with internal teams
Build trusted relationships with partner stakeholders and clinician users
Fully own and maintain partner project plans, including milestones, owners, timelines, and risks
Coordinate cross-functional work across Product, Engineering, Clinical Success, and Sales to meet partner commitments
Collaborate with the Director of Partner Success on prioritization, escalation, and delivery strategy
Support onboarding, training, and ongoing enablement for clinicians and operational users
Monitor adoption, utilization, and partner health metrics; proactively address risks or gaps
Communicate value, outcomes, and ROI to partner stakeholders
Identify opportunities to improve end-user experience and drive feature adoption
Support partner expansion efforts
Prepare and participate in partner business reviews to highlight outcomes, insights, and growth opportunities
Serve as the voice of the partner internally, sharing feedback and insights to inform product and process improvements
Contribute to partner-facing assets, playbooks, and success resources

Benefits

Generous Time Off : 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
Comprehensive Health Plans : Medical, Dental, and Vision coverage for all full-time employees and their families.
Generous HSA Contribution : If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
Paid Parental Leave : Generous paid parental leave for all full-time employees.
Family Forming Benefits: Resources and financial support to help you build your family.
401(k) Matching : Contribution matching to help invest in your future.
Personal Device Allowance : Tax free funds for personal device usage.
Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
Lifestyle Wallet : Monthly contributions for fitness, professional development, coworking, and more.
Mental Health Support : Dedicated access to therapy and coaching to help you reach your goals.
Sabbatical Leave : Paid Sabbatical Leave after 5 years of employment.
Compensation and Equity : Competitive compensation and equity grants for full time employees.
... and much more!