Intelisys: Partner Success Manager I

ScanSource • Wade Hampton, SC

5d

About The Position

The Partner Success Manager I serves as the primary point of contact for
assigned partners, ensuring seamless support and proactive engagement throughout
the partner lifecycle. This role focuses on building strong relationships,
driving partner satisfaction by providing timely assistance, education, and
operational support. By managing transactional activities and enabling partners
with tools and resources, the Partner Success Manager I plays a critical role in
strengthening partnerships and contributing to overall business growth.

Requirements

• Bachelor’s degree in business, communications, or related field (or equivalent experience).
• 2+ years of experience in partner success, account management, or customer support roles.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and relationship-building abilities.
• Proficiency in CRM and partner management systems.

Nice To Haves

• Experience in telecom, technology distribution, or channel partner environments.
• Familiarity with deal registration processes and pricing workflows.
• Knowledge of partner enablement tools and platforms (e.g., MyIntelisys).
• Ability to analyze partner activity reports and identify trends for improvement.

Responsibilities

• Acts as the main point of contact for assigned partners, ensuring timely and proactive communication.
• Facilitates ongoing education and training using provided resources.
• Supports deal registration, retention, and renewal activities to maintain partner engagement.
• Ensures partner records are accurate and up to date in internal systems.
• Reviews assigned opportunities and submits deal registrations according to supplier procedures.
• Processes quotes and pricing requests, following documented workflows.
• Monitors partner requests and resolves issues promptly to maintain service-level agreements (SLAs).

Benefits

• employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision
• Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire).
• In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO.
• ScanSource also celebrates 10 paid company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees