Partner Success Associate (NYC)

Button Commerce•New York, NY

62d•$65,000 - $95,000•Hybrid

About The Position

This position is based out of Button's NYC Hub, with Tuesdays, Wednesdays, and Thursdays spent in-office. AS A PARTNER SUCCESS ASSOCIATE, YOU WILL: Gain a deep understanding of customers' business priorities, KPIs, and challenges to anticipate partner needs and deliver exceptional service Prepare and present regular performance reports for partners, highlighting key metrics, trends, and insights to instill Button's value Be an evangelist of Button on the front lines with partners Secure partner adoption of key products, marketing campaigns, and other initiatives via routine meetings and executive business reviews Proactively monitor user flows and performance, identifying opportunities for optimization and collaborating with internal teams to implement solutions Craft and execute strategic account plans based on the priorities of partners; identify and execute upsell opportunities Ensure consistent achievement of quarterly and annual revenue goals Secure contract renewals for existing business Communicate partner feedback to the Button engineering and product team in a fluid and actionable manner in order to drive product development based on partner needs Oversee partner technical implementations in collaboration with Button's solutions engineering team

Requirements

At least 2 years’ demonstrated experience in account management and revenue growth for high value, strategic accounts for B2B companies
Track record of consistently (over)achieving sales and revenue goals
Excellent ability to leverage data and analytics to effectively communicate insights to client stakeholders.
Strong written and verbal communication skills - including experience creating and presenting executive business reviews
Keen attention to detail that ensures systematic organization and reliable delivery
Strong focus on speed, delivering results quickly and efficiently while maintaining a high level of accuracy
Creative inclination that will help with out of the box ways to surprise and delight Button’s partners
A self-motivated attitude: able to take initiative to independently and proactively drive tasks forward
A team player mentality: eager and willing to assist colleagues and contribute as needed to achieve team goals
Ability to negotiate, communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
Experience evangelizing new products

Responsibilities

Gain a deep understanding of customers' business priorities, KPIs, and challenges to anticipate partner needs and deliver exceptional service
Prepare and present regular performance reports for partners, highlighting key metrics, trends, and insights to instill Button's value
Be an evangelist of Button on the front lines with partners
Secure partner adoption of key products, marketing campaigns, and other initiatives via routine meetings and executive business reviews
Proactively monitor user flows and performance, identifying opportunities for optimization and collaborating with internal teams to implement solutions
Craft and execute strategic account plans based on the priorities of partners; identify and execute upsell opportunities
Ensure consistent achievement of quarterly and annual revenue goals
Secure contract renewals for existing business
Communicate partner feedback to the Button engineering and product team in a fluid and actionable manner in order to drive product development based on partner needs
Oversee partner technical implementations in collaboration with Button's solutions engineering team

Benefits

Button’s total compensation package includes a base salary competitive with what is offered by similar companies in major US markets.
The salary range for this role in the United States is expected to be between $65,000 - $95,000, plus bonus (offered salary is based on a number of factors including skills and experience relative to the job description listed above).
In addition, Button provides employees with a 401(k) plan and automatically contributes 3% of an employee’s salary annually.
We also want our employees to be well-rested and live balanced lives–Buttonians enjoy unlimited time off (including birthdays off) and periodic Mental Health Weeks which allow the entire company to take a breath and recharge, as well as an employee assistance program.
For many of the health, vision, and dental insurance plans offered by Button, the company covers 100% of the premiums for employees and 75% for dependents.
Button offers all employees and their dependents complimentary memberships to One Medical as well as a monthly stipend for mobile phone/internet and an annual lifestyle stipend.
Button also offers employees in select markets “All Access” memberships to WeWork as well as regular “coworking days” and social events.
Most of all, Button offers our employees the opportunity to live our company values–Grow, Learn, and Adapt–and to be a part of an incredible team of humans working together to build a better internet, fueled by commerce.
Button is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported and connected at work—regardless of who you are or where you come from.
We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.
Button is an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation.