Partner Success Associate

Speak4•Arlington, VA

3d•Hybrid

About The Position

Speak4 is a technology start-up that makes it simple for organizations to empower their supporters to speak up for the causes they believe in via an innovative frictionless digital advocacy platform. Speak4 was created by a team of experienced marketers, skilled technologists and award-winning digital strategists who wanted a better tool to help organizations mobilize grassroots support online. As our Partner Success Associate, you’ll be the first line of support for our partners. You’ll respond to inbound tickets, troubleshoot technical issues, and help ensure partners feel confident using Speak4’s platform. This is an entry-level position with lots of room to grow.

Requirements

A strong written communicator (clear, kind, and professional)
Tech-savvy and eager to learn how web tools work behind the scenes
Curious and resourceful when solving problems
Detail-oriented and organized, even in a fast-paced environment
Has an interest in politics, government and public affairs work

Nice To Haves

Experience using a ticketing system (e.g., Zendesk, HelpScout, Intercom)
Familiarity with basic HTML or CMS tools
Familiarity with AI tools
Worked in a customer-facing or service role before

Responsibilities

Responding to partner support tickets via email, phone calls and video chats in a timely and friendly manner
Running onboarding meetings for new partners
Troubleshooting common technical issues and guiding users through solutions
Escalating complex bugs or edge cases to our product and engineering team
Documenting solutions in our internal knowledge base
Identifying trends in support requests and suggesting improvements
Assisting with onboarding tasks or product setup when needed