Partner Services Supervisor

Berkshire Hathaway Direct Insurance Company•Omaha, NE

1d•$67,000 - $75,000•Hybrid

About The Position

biBerk is seeking an experienced Partner Service Supervisor to lead and support service teams that assist our licensed partners and commercial insurance customers. This role focuses on team leadership, operational execution, and performance management while ensuring a consistent, high-quality service experience aligned with biBerk standards. This position follows a hybrid work schedule, with employees required to work onsite three (3) days per week.

Requirements

Active Property & Casualty (P&C) License required
Insurance industry experience required
Previous supervisory or team-lead experience in a customer service or operations environment
Strong understanding of performance metrics, coaching, and service-driven KPIs
Excellent communication, leadership, and organizational skills

Responsibilities

Supervise and develop partner service teams to achieve performance, quality, and service-level targets
Provide daily coaching, mentoring, and feedback to team leaders and service staff
Ensure teams maintain strong knowledge of biBerk commercial lines products and the small to medium business segments we serve
Oversee daily workflows to ensure timely completion of partner and customer inquiries, leads, tasks, and phone calls
Monitor and analyze daily, weekly, and monthly performance metrics to identify trends and coaching opportunities
Create, document, track, and maintain operational processes and procedures to ensure consistency and efficiency
Assist with workforce planning, scheduling, and time-off management to support service needs
Communicate service goals, expectations, and operational updates clearly to assigned teams
Partner with leadership and cross-functional teams to share service insights, process improvements, and industry trends
Maintain accurate product and process documentation within Salesforce and internal knowledge systems
Promote a collaborative, accountable team environment that reflects the biBerk brand
Identify and develop high-potential employees to support future leadership needs

Benefits

Medical (PPO/HDHP), vision, disability, and life insurance.
Enhanced dental plan with orthodontia coverage in addition to a standard plan.
Generous PTO plan for all benefit-time eligible employees.
Paid company holidays and 4 floating holidays.
Paid parental leave.
Employee Retirement Savings Plan/401(k) with company match and immediate vesting.
Education Assistance Program that offers 100% upfront tuition reimbursement after 6 months of service for approved degree programs.
Service Recognition Program that provides a monetary award to be used toward a vacation every 5 years of employment.
Wellness Initiatives that include Fitness Center and Weight Watchers Reimbursement programs.
Voluntary benefits that include accident, critical illness, and hospital indemnity.
Employee discount and rewards program on travel, tickets, electronics, home, and more.