Partner Services Manager

Ironclad•San Francisco, CA

2d•$123,000 - $133,000

About The Position

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. Ironclad is looking for a proactive, process-driven Partner Services Manager to help scale and support our Global Implementation (SI) Partner strategy and programs. Our Global Partner network is composed of major global systems integrators and recognized consulting firms, which include best in class regional service delivery and global consulting partners. As part of the Professional Services organization, you will help ensure our partner implementation strategy is structured and managed to accommodate the fast pace of change and growth of the Ironclad business. You will be instrumental in enabling partner success, optimizing co-delivery models, managing subcontractor operations, and aligning internal teams around partner-led service delivery - all to ensure great outcomes for Ironclad customers. This role requires a strong program builder, someone that can navigate cross-functional dynamics, and someone that can turn ambiguity into definition. You must have the ability to understand complex business needs and tailor strategies and programs to address them. You must thrive in a fast-paced environment, be a self-starter, and have a bias for action.

Requirements

4+ years of experience in Professional Services, Implementation, or Partner Operations roles at a technology company and/or a top SI consulting firm
2+ years of experience overseeing implementation partners or managing implementation teams
Experience with Implementation Services, Managed Services, and GSI motions are a core competency for this role
Effective at identifying ambiguity and taking initiative to define new processes, responsibilities, and clear/consistent approaches that span multiple Ironclad teams and partners
Effective at building relationships, collaborating, and influencing others; experience working with senior executives across various geographies and functions
Strong communicator, able to convey complex ideas in a clear, concise manner, and comfortable in business and technical discussions
Ability and willingness to travel at estimate of 15%

Responsibilities

Act as the liaison between partners, sales representatives, and our implementation services team.
Own relationships with implementation/practice leads for Ironclad’s strategic partners.
Collaborate with the Partner Alliances team, Enablement team, and other cross-functional roles to manage a comprehensive implementation partner program. This will include managing certification status, delivery quality, onboarding readiness, and more.
Partner with Sales, Services, and Alliance teams to identify ideal partner fits for specific deals and ensure smooth process for determining best implementation strategy for a customer
Build, implement, and evolve frameworks for partner co-delivery and advisory models; enable Ironclad sellers and implementers to execute on these frameworks
Collaborate with PS leadership to resolve issues and ensure quality of partner-delivered implementations
Contribute to partner bootcamps and ongoing enablement by representing Professional Services and ensuring methodology, scoping, and delivery best practices are appropriately trained
Manage needed and available capacity with each subcontracting partner lead, ensuring adequate availability for implementation demand
Maintain project hygiene and data integrity for partner-led projects in internal systems (e.g. PSA tool)

Benefits

100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off - take the time you need, when you need it
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
And most importantly: the opportunity to help build the company you want to work at