Partner Relationship Manager, MSP

U.S. Bank

2d

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description The Partner Relationship Manager will lead strategic engagement and growth initiatives across the Merchant Service Provider (MSP) and digital partner channels for the US & Canada. This role is responsible for building and managing relationships with external sellers, driving channel performance, and enabling sales success through education, sales enablement and operational support. Success hinges on the ability to build deep relationships. The role requires a confident, strategic professional who can influence all necessary parties, conceptualize strategies and execute them enabling partners to sell talech solutions. This includes Sales Leaders, Individual Merchant Processing Providers, Operational teams, Product teams, and more. The ideal candidate will have a strong background in partner/channel development, POS sales, and relationship management. They also need to understand the competitive landscape, can identify barriers to sales, adoption, activation and proactively drive sales performance across diverse geographies. A strong grasp of regional dynamics, especially the nuances between U.S. and Canadian markets, is essential. Partner Relationship management from within the POS and payments is required.

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically six to eight years of relevant experience
• Demonstrated sales and marketing skills and abilities
• Strong organizational and managerial skills
• Ability to work independently and in teams
• 6+ years of experience in sales support, channel development, or partner relationship management.
• Proven success in growing and managing external sales networks or reseller channels.
• Experience with SaaS product sales and SMB financial ecosystems.
• Strong familiarity with CRM and enablement tools (e.g., Salesforce, Service Cloud, Confluence, Power BI).
• Excellent communication and presentation skills.
• Analytical mindset with a focus on execution and performance metrics.
• Experience with POS solutions and SMB verticals (Retail, Restaurants, Services) is a plus.
• Strategic thinker with a hands-on approach.
• Collaborative and engaging personality that fosters trust and enthusiasm.
• Comfortable navigating a fast-paced, evolving product environment.
• Skilled in escalation management and creative problem-solving.
• Experience with competitor POS and payments is a requirement.
• Experience managing large markets and partner relationships is required.

Responsibilities

• Market Development & Partner Management Develop and execute strategies to grow talech’s footprint across MSP, Digital, channels in North America.
• Build trust and influence with Merchant Service Providers, driving their commitment to actively sell talech solutions.
• Identify, onboard, and nurture high-performing external sales partners.
• Drive partner engagement through enablement programs, sales performance reviews, and strategic planning.
• Understand and address regional market dynamics—why certain areas (e.g., Canada) are selling or not—and tailor strategies accordingly.
• Collaborate with internal stakeholders to align channel strategies with broader talech and U.S. Bank objectives.
• Analyze competitive positioning and leverage insights to differentiate talech in partner conversations.
• Sales Enablement & Relationship Management Serve as the primary liaison between talech and external/internal sales teams.
• Deliver product education, sales tools, and enablement resources to drive adoption and activation.
• Conduct needs assessments and engagement meetings to support sales success.
• Monitor and report on channel performance metrics including attachment rates, account growth, and revenue.
• Serve as a strategic advisor to partners, helping them understand the value proposition and market opportunity.
• Represent talech with confidence and credibility in high-level discussions.
• Travel as needed

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees