Account Manager (MSP)

BDNet Corporate Networking•Chantilly, VA

19d•$60,000 - $80,000•Onsite

About The Position

BDNet Corporate Networking, a leading IT Managed Services Provider based in Chantilly, VA, is seeking a highly motivated and dynamic Account Manager to join our team. This role is integral to maintaining and growing client relationships while ensuring exceptional service delivery and satisfaction.

Requirements

Associates or Bachelor's degree in Business, Marketing, IT, or a related field.
3-4 years of experience in account management or a related customer-facing role.
Strong communication and interpersonal skills.
Ability to manage multiple accounts and prioritize tasks effectively.
Proficiency in Microsoft Office Suite and CRM software.
Detail-oriented with strong organizational skills.
Self-motivated and able to work independently as well as part of a team.

Responsibilities

Manage and nurture relationships with existing clients, ensuring their needs and expectations are met.
Identify opportunities for upselling and cross-selling BDNet's services.
Assist in the development and implementation of account strategies.
Coordinate with internal teams to ensure timely and accurate delivery of services.
Resolve client issues and complaints promptly, maintaining high levels of client satisfaction.
Prepare regular reports on account status and performance metrics.
Support senior account managers in larger client engagements and projects.
Quoting and procurement of hardware, software, and licensing

Benefits

Competitive salary and performance-based bonuses.
Comprehensive health, dental, and vision insurance (stipend available if waived)
401(k) retirement plan with company match.
Paid time off and paternal/maternal leave
Cell phone stipend
Gym Stipend
Opportunities for professional development and advancement.
Friendly and collaborative work environment.

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