Network Partner Relationship Manager

Worldwide Insurance Services•King of Prussia, PA

2d•Hybrid

About The Position

At Blue Cross Blue Shield Global SolutionsSM (BCBS Global SolutionsSM), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered care, we go above and beyond for our customers and deliver an international healthcare experience that’s simple, efficient, and human. Whether our customers live, work, travel or study abroad, we give them the confidence and peace of mind to embrace every journey and say “yes” to new possibilities. You are capable of managing and strengthening our operational and strategic relationships with our current and new global network partners—including assistance providers, medical network managers/TPAs, security vendors, and specialty service partners. You are adept at ensuring contractual obligations are met, service quality is maintained, operational workflows run smoothly, and continuous improvements are always identified. You excel at being the primary escalation point while coordinating internally across BCBS Global Solutions teams to support partner performance, compliance, and service delivery.

Requirements

Use your Bachelor’s degree in Health Administration, Business, or International affairs to make a real impact or our network partnerships
Leverage your 4+ years of experience in healthcare, insurance networks, assistance or vendor management
Showcase proven success in your communications and problem solving skills
Apply your strong understanding of Microsoft Office; Salesforce (Health Cloud preferred) SharePoint, Power BI, and AI

Responsibilities

Serve as the primary business relationship representative for assigned global partners, acting as the central point of contact for operational and business inquiries.
Build, maintain, and strengthen relationships with key partner contacts.
Facilitate partner onboarding, quarterly check‑ins, and ongoing communication.
Support internal teams in understanding partner capabilities, processes, and updates.
Support negotiation, renewal, and update of partner/vendor contracts.
Conduct routine audits and track remediation plans.
Maintain vendor governance processes and ensure compliance with policies.
Identify network gaps and recommend partner/vendor solutions.3
Lead resolution of escalated payment inquiries or partner‑related operational challenges.
Manage security vendor relationship for PEND Contracts and pre-approvals for PEND coverage for travel to designated countries.
Develop and maintain KPIs, operational metrics, and financial performance reporting.
Identify and support evaluation of new partnership opportunities.
Conduct market and competitive research.
Lead the identification, sourcing, and onboarding of new TPAs, assistance providers, and local insurers (e.g., BUPA in Brazil, Spain, etc. and regional partners) to expand geographic coverage, capacity, and access to care.
Strategically evaluate current use of partners/vendors by geographies and make recommendations to introduce, replace, or discontinue partnerships
Proactively develop new partnership models and agreements to improve coverage, competitiveness, and cost position, including strategic alliances and preferred-partner programs.

Benefits

Competitive base pay + annual bonus
Competitive medical plans
Telemedicine available
Paid parental leave
Employee assistance and wellness support 24/7
Free international healthcare coverage
Hybrid work model
Temporary work abroad arrangements available
Generous PTO accrual program with carry-over option
9 paid holidays in addition to one floating holiday and one volunteer day
Tuition reimbursement
Career/Learning and development opportunities
401(k) with generous company match
Pet insurance offerings
Identify theft and legal coverages available
Emphasis on well-being (Virtual well-being platform, monthly mindfulness events, and giveaways)