Partner Relations Manager

Edventure More•Salinas, CA

62d•$83,000 - $85,000•Hybrid

About The Position

Our mission is to create equitable access to high-quality after-school and summer programs that inspire curiosity, courage and kindness. We use a co-design approach with our district and community partners to achieve our mission, making sure that we center the hardest-to-reach children and families in the design of our programs. The Partner Relations Manager is integral to our equity-centered, mission-aligned, co-design process with our district and community partners. The Partner Relations Manager builds, fosters, and maintains relationships with partners and acts as the main point of connection between the partner, field staff and remote team. They ensure that the partnership reaches its full potential and addresses equity challenges from multiple angles unique to the community. They regularly lead evaluation processes to ensure partner, student and staff needs are met and that all stakeholders are satisfied with the services and programs provided by EDMO. This role serves as the connection between partners and EDMO internal departments in program infrastructure building. They advocate internally for additional support, training and systems needed in the field. Additionally, the Partner Relations Manager interfaces with potential new partners/districts, community partners and agencies, as well as local high schools and higher learning institutions to create a holistic program design that leverages community strengths for the betterment of our students and staff. They actively participate in new partner acquisition activities. This position also includes supervisory duties, managing the Senior Program Managers, synthesizing their insights into actionable, measurable program improvements, holding them accountable for their own relationships and job performance and providing guidance and support to ensure effective operations and partnership satisfaction.

Requirements

Bachelor's degree in a relevant field such as Business, Marketing, Communications, or a related discipline.
Up to four (4) years of experience in a similar role or related field; two of which are preferred to be in a supervisory role.
Strong negotiation, communication, and interpersonal skills to effectively convey information and collaborate with partners and stakeholders.
Skill in managing partner relations, tracking performance measures, ensuring their needs are met, and facilitating problem-solving.
Experience in negotiating agreements and contracts with partners and ensuring terms are favorable for all parties.
Collaboration skills to work closely with different departments and teams within the organization to support partner initiatives.
Management ability to lead partner meetings and guide Senior Program Managers in a manner consistent with EDMO values and mission.
Proven experience as a partner/client relations manager or Relationship Manager.
Experience in acquiring, retaining, and nurturing partnerships to meet organizational goals.
Collaborative mindset and the ability to effectively work with cross-functional teams.
Proficient in systems (Google, Slack, Monday, etc).
A customer-oriented attitude and aptitude, ability to think like a partner.

Nice To Haves

Experience in an education related field is a plus!

Responsibilities

Develop long-term relationships with key stakeholders, addressing partner concerns and complaints.
Act as the primary point of contact for all district and community partners, maintaining regular communication to foster strong relationships and address any issues or concerns.
Check in quarterly with relationships held by the Senior Program Managers (e.g. School Principals/Vice Principals at each location).
Have clear vision and strategy around relationships with important and influential stakeholders. Once identified, keep a healthy and strong connection with them.
Ensure strong relationships with stakeholders in order to increase retention of partner contracts.
Identify and outreach to community partners and agencies that can add value to the partnership (e.g. local musicians, presentations by police/fire departments, local trauma-informed trainers, high school clubs that can provide volunteers, Americorp senior volunteers, local community colleges, etc.)
Work with the internal EDMO team to create any new systems needed to support new community or district partnerships.
Lead outreach and district partner onboarding for assigned partnerships and regions.
Schedule, prepare, and lead regular, organized meetings with key partners or potential new partners.
Familiarize yourself with partner contract and agreement and ensure the program includes all aspects of the agreed contract between EDMO and partner
Offer on-site support as needed to support Senior Program Managers in overseeing the day-to-day operations of programs.
Visit program sites weekly to check on program operations and gather feedback on quality improvements
Co-create plans with Senior Program Managers and EDMO departments to ensure implementation of agreed upon contract between Partner and EDMO.
Use creative thinking and problem-solving skills to develop relevant and timely program solutions.
Advise partners on key profitable and efficient program delivery options.
Manage and supervise Senior Program Managers, providing guidance and support to ensure effective operations and partnership satisfaction.
Coach Senior Program Managers in appropriate partner interactions and meeting etiquette in collaboration with the Partner Relations Director.
Create and manage site training schedules, including any speciality partner contract training. Ensure Senior Program Managers are equipped to create training content agendas and to lead and implement all training and tools.
Lead project management duties for each partnership assigned, outlining deliverables and holding all parties accountable for meeting deadlines.
Facilitate information flow from partners to internal teams, ensuring communication flow from partners to EDMO departments.
Monitor and evaluate the success of partnership initiatives, making data-driven recommendations for improvement and growth.
Conduct, facilitate, or participate in regularly scheduled partnership reviews to ensure EDMO is satisfying partners' program and service level requirements.
Review program evaluation results and create measurable action plans with Senior Program Managers to address any concerns
Identify and evaluate new potential district partners, conducting market research and analyzing industry trends.
Communicate current partners' interests and needs to the Director of Partnerships, Partnership Growth Manager, and internal EDMO team to convert into future revenue generation streams or programs.
Inform partners/clients of additional or future programs/services that EDMO may be considering.
Collaborate with cross-functional teams to drive partnership initiatives, negotiate agreements, and manage ongoing relationships.
Inform internal teams (Curriculum, Warehouse, Field Operations, Customer Relations, etc.) of outcomes from reviews and make adjustments as necessary.
Any other duties as assigned.

Benefits

New hire welcome package/gift.
Health Benefits: Medical, Dental, Vision, Life AD&D.
Paid Time Off.
Holiday Pay: 13 Federal Holidays + winter holidays (TBD closure days in December - January) - subject to specific site/school schedules.
After one year and 1000 hours of service, 401k with matching (immediate vesting when contributions begin).
Pretax Health and dependent care flex plans.
Employee Assistance Programs (EAPs), including employee discounts on wellness and pet insurance.
Learning and development opportunities through LinkedIn Learning.

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