Partner Operations Manager

Starburst

3d • $98,000 - $130,000 • Hybrid

About The Position

Starburst is the data platform for analytics, applications, and AI, unifying data across clouds and on-premises to accelerate AI innovation. Organizations—from startups to Fortune 500 enterprises in 60+ countries—rely on Starburst for fast data access, seamless collaboration, and enterprise-grade governance on an open hybrid data lakehouse. Wherever data lives, Starburst unlocks its full potential, powering data and AI from development to deployment. By future-proofing data architecture, Starburst helps businesses fuel innovation with AI. About the role The Partner Operations Manager supports the full partner lifecycle by providing strategic, operational, and analytical support to Partner Managers and cross-functional teams. This role owns global partner reporting and analytics, ensures data quality and deal workflow accuracy, and manages the partner technology stack. Responsibilities include optimizing partner processes, supporting partner onboarding and enablement, coordinating partner programs and communications, and assisting with contract workflows. The role focuses on improving partner performance visibility, operational efficiency, and revenue outcomes.

Requirements

• 2-5 years of partner operations management or related experience
• Proven experience in partner operations, partner management, or a related role
• Strong understanding of partner sales processes, partner relationship management, and distribution logistics.
• Excellent analytical skills with the ability to interpret data and trends to drive decision-making.
• Demonstrated project management skills with the ability to manage multiple priorities and stakeholders.
• Exceptional communication, negotiation, and interpersonal skills.
• Proficiency in Salesforce (CRM) and other partner technologies like Allbound, Tackle, Crossbeam, etc.
• Knowledge of industry regulations and compliance standards related to partner operations.

Responsibilities

• Provide day-to-day strategic and operational support to Partner Managers (PMs) across the partner lifecycle.
• Support partner strategy development, strategic planning, resource alignment, and performance visibility.
• Assist in onboarding Partner Managers (PMs).
• Own Partner Reporting and Analytics Globally
• Includes both Sales Partnerships and Business Development partners, including but not limited to Dell
• Deliver partner analytics, KPIs, and ad-hoc data requests to support decision-making. Deliver metrics in the appropriate tools such as Tableau, SFDC dashboards and reports and/or spreadsheets/slides.
• Produce quarterly reporting packages and dashboards for internal and partner-facing business reviews.
• Maintain and enhance dashboards to improve insight into partner performance, pipeline, and revenue trends.
• Ensure Salesforce (CRM) partner data quality, governance, and alignment across teams.
• Ensure deal registration workflows are complete and referral fees are paid as appropriate.
• Drive development and refinement of partner-related processes across the tech stack in collaboration with Business Applications and RevOps teams. Examples include Partner Account Management lifecycle from recruiting, to onboarding and renewing contracts as needed.
• Manage partner workflows and functionality within Salesforce, including updates, optimisation, and troubleshooting.
• Manage/optimize the appropriate tech stack to support Partnering at Starburst.
• Coordinate partner sales enablement initiatives through collaboration with internal stakeholders
• Coordinate enablement strategies and resource development for Partner Solution Architects (PSAs) in collaboration with technical enablement teams
• Support partner contract workflows across internal groups and with partners:
• Custom contracts
• Standard contracts
• Services delivery contracts
• Ensure the Partner SA team has the right information needed to manage partner Standard Product licenses.
• Support Marketing in building an aligned partner program
• Maintain and update partner portal content in collaboration with Marketing.
• Ensure partner locator updates and accuracy across systems
• Coordinate with Marketing and Partner Managers on partner communications, content needs, and program alignment.

Benefits

• All employees receive equity packages (ISOs) and have access to a comprehensive benefits offering.
• Our global workforce is supported by a competitive Total Rewards program that reflects our commitment to a rewarding and supportive work environment. This includes a variety of benefits like competitive pay, attractive stock grants, flexible paid time off, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees