Partner Operations Manager - RethinkCare

RethinkFirst • Chicago, IL

4h • Remote

About The Position

The Partner Operations Manager is responsible for managing and optimizing all operational aspects of RethinkCare’s partner sales channel. This role ensures that partners who sell RethinkCare—such as brokers, consultants, and strategic channel partners—have the processes, tools, and support needed to successfully sell and deliver RethinkCare’s products. This is a highly cross-functional role working closely with Sales, Partnerships, Customer Success, Finance, and Legal to ensure partner efficiency, accuracy, and scalability.

Requirements

• 4–7+ years of experience in sales operations, partner operations, revenue operations, or similar roles
• Experience supporting channel or partner sales models
• Strong project management and process design skills
• High attention to detail with strong analytical capabilities
• Comfortable working cross-functionally in a fast-paced environment
• CRM and sales operations tooling experience (Salesforce preferred)

Nice To Haves

• Experience in healthcare, benefits, HR tech, or SaaS
• Experience supporting broker or consultant partner models
• Background in RevOps or scaling operational systems

Responsibilities

• Own end-to-end operational workflows for partner-sold deals, from opportunity creation through contract execution and launch
• Manage partner-related processes including deal registration, approvals, pricing, commissions, and renewals
• Ensure partner deals are accurately tracked in CRM and internal systems
• Identify and implement process improvements to scale partner operations efficiently
• Act as the operational liaison between Partnerships, Sales, Customer Success, Finance, and Legal
• Support contract execution, partner agreements, and documentation
• Coordinate partner onboarding and ongoing operational support
• Ensure smooth handoffs between sales, implementation, and customer success teams for partner-sold customers
• Own partner channel reporting, including pipeline, bookings, revenue, commissions, and performance metrics
• Provide insights and recommendations to leadership on partner channel efficiency and growth opportunities
• Ensure data integrity and operational consistency across systems
• Create and maintain partner operational documentation, playbooks, and SOPs
• Support partner enablement efforts by ensuring processes are clear, repeatable, and easy to follow
• Help scale partner operations as the channel grows in volume and complexity

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees