Partner Operations Manager

Upstart•San Mateo, CA

2d•Remote

About The Position

At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team: Upstart’s Growth Partnerships team creates, manages, and expands a diverse and growing set of partnerships that help Upstart acquire, retain, and better serve our customers. We work with mission-aligned companies to expand Upstart’s reach and impact - companies whose customers can benefit from effortless credit, or whose products add value for our own customers. As one of Upstart’s primary engines of customer acquisition, the partnerships we create and grow are central to Upstart’s success. As the Partner Operations Associate at Upstart, you will play a critical role in ensuring our partner program operates smoothly and efficiently. You will own the operational backbone of Growth Partnerships—supporting partner onboarding, reporting, invoicing, and day-to-day partner needs—while collaborating closely with Account Managers and cross-functional teams (e.g. product, engineering, legal, and marketing). This is a new individual contributor role with high ownership, significant visibility, and meaningful opportunities for growth as the partner program scales.

Requirements

4+ years of experience in operations, partner operations, program management, or a related role
Advanced proficiency with spreadsheet tools (e.g., Excel or Google Sheets), including data organization, analysis, and reporting
Experience managing multiple workflows or projects simultaneously in a fast-paced environment
Demonstrated ability to own processes end-to-end with a high degree of accountability
Experience managing recurring reporting, reconciliation, or close processes tied to financial or performance outcomes

Nice To Haves

Experience supporting partner, vendor, or customer-facing programs in a technology or financial services environment
Proficiency with business intelligence tools such as Looker or Mode
Experience using generative AI tools to improve operational efficiency or automate workflows
Comfort working with multiple data sources and internal dashboards to validate and reconcile results
SQL experience or ability to write basic queries for data validation and analysis
Experience supporting compliance audits or regulatory documentation processes

Responsibilities

Own partner operations workflows, ensuring consistent, efficient execution across onboarding, reporting, payments, and ongoing partner support
Partner closely with Account Management to support partner health, retention, and expansion through operational excellence
Coordinate cross-functionally with Product, Engineering, Marketing, Creative, and Legal to resolve technical issues, launch initiatives, and support partner needs
Maintain accurate partner documentation, processes, and operational playbooks to support scale and consistency
Identify opportunities to improve operational efficiency through process optimization, automation, and tooling
Execute end of month book reporting process to ensure accurate and timely payments to partners based on contractual agreements
Work with Upstart Legal and Compliance to ensure our partners are representing Upstart’s products in an accurate and compliant way

Benefits

Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees
Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose
Health Savings Account contributions from Upstart for eligible plans
Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage
Paid time off, sick and safe time, and company holidays
Paid family and parental leave to support caregiving and major life moments
Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving
Employee Assistance Program (EAP) offering mental health support and life-centered resources
Financial wellness resources, including access to financial planning tools and a financial concierge service
Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs)
Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices, located in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!).