Senior Partner Operations Manager

BILL-posted 2 days ago
Full-time • Mid Level
1,001-5,000 employees
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Join BILL, a leader in financial automation software for small and midsize businesses (SMBs), dedicated to transforming finance so businesses can flourish. BILL’s solutions help SMBs automate payables, receivables, spend, and expense management, connecting businesses into a network that enables faster payments and better financial control. Trusted by leading U.S. financial institutions, accounting firms, and software providers, BILL empowers employees to do the best work of their careers while driving impact in a rapidly growing fintech company. As Sr. Partner Operations Manager, you’ll be central to developing, optimizing, and scaling BILL’s partner programs—championing operational excellence, innovation, and strong, sustainable partnerships. You’ll collaborate cross-functionally to enhance service delivery, deepen strategic partner relationships, and foster transformative results in a dynamic, fast-paced environment.

  • Manage partner operations for key embedded partnerships, including working with partners and across cross-functional teams, ensuring partnership objectives are achieved, contract obligations are met and partner requirements are continuously addressed.
  • Lead and improve operations initiatives aligned to strategic business objectives, including partner enablement, partner onboarding, and ongoing support programs.
  • Manage operational facets of contract negotiation and renewals, distilling agreements for operational compliance and maintaining familiarity with best partner practices and requirements.
  • Collaborate across teams—Partner Business Development, Relationship Managers, Product, CXO, and other stakeholders—to solve challenges, manage escalations, and implement best practices for implementation and support.
  • Establish and maintain recurring partner routines, periodic business reviews, and business-as-usual responsibilities including standardized reporting, scorecards, and monitoring SLAs.
  • Facilitate due diligence and compliance needs (audit, risk assessment, SOC, financials) by organizing, maintaining, and making accessible operational tools and artifacts, including SOPs that drive efficiency, scale, and employee succession.
  • Analyze operational performance metrics, identify trends, and provide recommendations to optimize partner outcomes and drive automation, standardization, and continuous improvement.
  • Mentor team members, championing a culture of accountability, high performance, and professional growth.
  • Minimum of 10+ years relevant work experience or 6+ years with an advanced degree.
  • Deep operations experience in fintech/payments preferred, with proven ability to drive scale, efficiency, and process improvement using data and standardized tools.
  • Advanced analytical and strategic problem-solving skills, comfortable with ambiguity and able to proactively drive solutions in high-pressure environments.
  • Relationship management skills, with capacity to communicate and influence at the senior executive level both internally and externally.
  • Strong contract management and negotiation capabilities with understanding of compliance, risk, and partner expectations.
  • Attention to detail, organization, and adaptability to shifting priorities in a matrixed, collaborative environment.
  • High proficiency in Google Suite, Microsoft PowerPoint, Excel, and Word.
  • 100% paid health, dental, and vision plans (choose HMO, PPO, or HDHP)
  • HSA & FSA accounts
  • Life Insurance, Long & Short-term disability coverage
  • Employee Assistance Program (EAP)
  • 11+ Observed holidays and wellness days and flexible time off
  • Employee Stock Purchase Program with employee discounts
  • Wellness & Fitness initiatives
  • Employee recognition and referral programs
  • And much more
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