Partner Experience Specialist (US + LATAM)
About The Position
Verkada is looking for a Partner Experience Specialist to join our newly formed Partner Experience Team. This role is a critical "first mile" of the Verkada reseller partner journey. Sitting within the Sales Strategy and Operations (SOPS) organization, this is a centralized team that evaluates Verkada’s reseller partner applications and delivers a quality and consistent onboarding experience for our partners in the Americas region. As a Partner Experience Specialist, you will be the primary point of contact during a partner’s critical first 6-12 months, ensuring they are strategically aligned with Verkada’s sales motion and technically enabled to delight our customers. This role is built for a relationship-driven professional who excels at influence, data-backed decision-making, and high-impact communication.
Requirements
- Relationship-Driven: You build trust quickly and can influence partner behavior without direct authority.
- Engaging Communicator: You are a personable leader who excels at teaching processes and running high-energy training sessions.
- Sales-Aligned: You understand the pressure and pace of a high-growth sales environment and can speak the language of our Channel Managers and Sales leaders.
- Analytical Mindset: You are detail-oriented and can spot a high-quality partner versus a "resource drain" based on data and inbound profiles.
- Bachelor’s degree.
- 1–3 years of experience preferred, either in Channel Enablement, Sales Ops, Customer Success, or a high-velocity Sales/Account Management role.
- Proven ability to present to groups and lead training sessions (virtual or in-person).
- Experience working with CRM workflows (preferably Salesforce)
- You bring a strong sense of urgency to your work and take personal ownership of outcomes, consistently finding creative solutions in undefined territory.
- Native or fluent in Spanish.
- Must be willing and able to work onsite five days per week in San Mateo, CA.
Responsibilities
- Be Verkada’s point of contact for prospective reseller partners
- Respond to inquiries regarding becoming a Verkada partner
- Hold regular batch info sessions
- Identify best-fit partnership opportunities for Verkada through inbound applications
- Qualify partner applications and validate responses
- Evaluate and decide on partner applications, in collaboration with our sales and channel leaders
- Complete partner documentation requirements
- Develop and conduct foundational partner enablement sessions
- Co-develop the curriculum to set-up new partners for success
- Build assets to effectively enable our new partners
- Conduct enablement sessions
- Enforce partnership agreements
- Keep partners accountable to their commitments to the partnership
- Coach, unblock and support new partners
- Address Partner Questions, especially for our long tail of partnerships
Benefits
- Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
- Nationwide medical, vision and dental coverage
- Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
- Expanded mental health support
- Paid parental leave policy & fertility benefits
- Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
- Professional development stipend
- Wellness/fitness benefits
- Healthy lunches provided daily
- Commuter benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
