Senior Partner Experience Specialist

Google•New York, NY

23h

About The Position

As a Technical Solutions Consultant, you will be responsible for the technical relationship of our largest advertising clients and/or product partners. You will lead cross-functional teams in Engineering, Sales and Product Management to leverage emerging technologies for our external clients/partners. From concept design and testing to data analysis and support, you will oversee the technical execution and business operations of Google's online advertising platforms and/or product partnerships. You will be able to balance business and partner needs with technical constraints, develop innovative, cutting edge solutions and act as a partner and consultant to those you are working with. You will also be able to build tools and automate products, oversee the technical execution and business operations of Google's partnerships, as well as develop product strategy and prioritize projects and resources. In this role, you will sit within our Partner Experience team to resolve partner issues with excellence; manage scaled support platforms like help centers, cases infrastructure, and community forums. You will educate internal teams on partner/product concerns and build pathways to manage publishers efficiently. You will act as a collaborator with the publisher while providing unparalleled partner support through autonomous help channels and 1:1 support. This role will work proactively to help all of our publishers reach their goals. We are looking for new ways to support publishers at scale and help them grow with us.

Requirements

Bachelor’s degree or equivalent practical experience.
3 years of experience troubleshooting technical issues for internal/external partners or customers.
Experience in either system design or reading code (e.g., Java, C++, Python).

Nice To Haves

Experience managing global programs to help publishers optimize their account and self-solve troubleshooting issues.

Responsibilities

Help build and maintain strategic relationships with key stakeholders in customer and partner organizations to deliver or manage quality technical solutions and services.
Verify the functionality of a developer product feature and provide meaningful feedback to product/engineering teams that result in improvements to the developer experience.
Create product requirement documents (PRDs) to record product specifications, validate PRDs to ensure customer/partner and internal needs are met, with limited guidance.
Help scale existing or create repeatable solutions (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions with minimal guidance.
Help write solution code in collaboration with internal or external developers/users/partners/clients/stakeholders.