Partner CS Enablement Manager

Zoom

1d•Remote

About The Position

Zoom is seeking a strategic and execution-oriented Enablement Manager to design, build, and scale learning programs that power the success of our Partner Success team and the partners they enable. This role will own the end-to-end enablement motion for Partner Success—creating structured onboarding, continuous learning, certification paths, and playbooks that ensure consistent, high-quality partner-led customer outcomes. You will work closely with Partner Success Managers, Partner Programs, Product, Sales Enablement, and Global Customer Success to translate strategy into scalable learning experiences. Your mission is to ensure every Partner Success Manager—and every enabled partner—has the knowledge, tools, and confidence to drive adoption, retention, and expansion.

Requirements

5+ years in Enablement, Training, Customer Success, Partner Programs, or Revenue Enablement
Experience building learning programs for customer-facing or partner-facing teams
Proven ability to design structured onboarding and continuous learning programs
Strong instructional design and content development skills
Experience working cross-functionally with Product, CS, Sales, and Programs
Strong project management and execution capabilities

Nice To Haves

Experience with SaaS, collaboration, or UCaaS platforms
Experience enabling channel partners, resellers, or MSPs
Familiarity with LMS platforms and enablement tooling
Background in Customer Success, Partner Success, or GTM roles
Experience building certification or accreditation programs

Responsibilities

Build Partner Success Enablement Strategy
Define and own the enablement framework for Partner Success and partner-facing CS motions
Translate Partner Success strategy into structured learning journeys
Create role-based learning paths for Partner Success Managers and Partner-led CS teams
Align enablement with GTM priorities, product roadmap, and partner tiers
Design Learning Content & Playbooks
Build scalable onboarding programs for new Partner Success Managers
Create partner-facing training for adoption, renewal, churn prevention, and expansion motions, leveraging Zoom CS training and content
Develop playbooks for: Onboarding and success planning Adoption and activation Risk identification and churn mitigation Renewals and expansion
Produce content across formats: LMS courses, live workshops, certifications, guides, toolkits
Enable Product, Tools & Telemetry Mastery
Own training on Zoom CS tooling (e.g., PARi, health dashboards, AI tooling)
Build enablement around customer telemetry, health scoring, and usage insights
Ensure partners and internal teams understand how to operationalize data into action
Partner-Facing Enablement Programs
Build scalable partner enablement programs aligned to partner maturity levels
Design certification and accreditation paths for partner CS teams
Enable partners on Zoom products, success frameworks, and lifecycle motions
Partner with Partner Marketing and Programs to launch and scale partner learning initiatives
Cross-Functional Alignment
Work with Product, Sales Enablement, CS Ops, and Partner Programs to align messaging
Translate product launches into Partner Success–ready enablement
Act as the enablement voice of Partner Success across Zoom
Measure & Optimize Enablement Impact
Define enablement success metrics tied to: Adoption and activation Renewal and churn Time-to-productivity for new hires and partners
Analyze performance data and iterate programs continuously
Gather feedback from Partner Success Managers and partners to improve learning

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

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