The City Forum Parties Coordinator

Project 2231•Clarksville, TN

5d•$15 - $25•Onsite

About The Position

Most “party coordinator” jobs are glorified babysitting. This is not that. We’re building a birthday machine at The City Forum. Our goal is to turn kids’ birthdays into the best day of their year and turn that into a $1M+ events department. To do that, we need a Field General, not a warm body. The Birthday Party Coordinator owns the birthday floor and is responsible for the execution, flow, guest experience, on-site revenue opportunities, and brand standards of birthday parties at The City Forum. If chaos stresses you out, this role isn't for you. If controlled chaos energizes you, keep reading.

Requirements

Full-time position; approximately 40 hours per week; weekends required
Comfortable working weekends and peak times
Experience in restaurants, events, hospitality, or retail, and experience being the person responsible for fixing issues
Ability to coach a small team and hold standards
Clear communication skills and basic computer skills, with the ability to learn company systems
Reliable attendance; no-shows are not acceptable due to the impact on scheduled birthday events
Passion for providing an outstanding Guest Experience
Adaptability to Change
Ability to stand and walk for the full work shift
work in environments with variable temperatures
tolerate loud noises and flashing lights common to an entertainment venue
use manual dexterity for computer and office work
communicate clearly with guests and team members
manage multiple tasks simultaneously
remain calm and professional in fast-paced, guest-facing environments
respond appropriately to emotionally charged situations
assess situations and resolve issues quickly during live events
maintain focus, organization, and judgment in a high-energy setting

Responsibilities

Lead the party hosts and keep every event on time and on point
Run week-of confirmation calls (details, expectations, easy upsells)
On the day: greet families, solve problems, and make parents say “that was insanely good”
Extra guests, food, upgrades, time extensions, arcade credits
Ask for rebooks (next year, siblings, “hold the date”)
Get feedback and NPS surveys from parents
Fix issues fast
Keep standards high
Make sure people want to come back
Other duties as assigned
Own and manage the birthday party floor during scheduled events
Lead party hosts and oversee birthday party execution in real time
Ensure birthday events run on time and meet established standards
Conduct week-of confirmation calls with families to review details and expectations
Greet families on the day of the event and serve as the primary on-site point of contact
Identify, assess, and resolve guest issues quickly during live events
Drive on-site revenue through extra guests, food, upgrades, time extensions, and arcade credits
Request rebookings for future birthday events, including future years or siblings
Collect parent feedback and NPS survey responses following events
Maintain brand standards and support repeat business
Work scheduled hours, including weekends and peak event times
Perform the role while standing and walking for the full work shift
Communicate clearly and professionally with guests and team members
Manage multiple tasks simultaneously and make real-time decisions in a fast-paced, guest-facing environment