Birthday Parties Sales Representative The City Forum

Project 2231•Clarksville, TN

6d•$15 - $25

About The Position

Most “event sales” jobs pay you to answer the phone. This role is responsible for generating predictable and profitable birthday sales. The City Forum is building a $1M+ birthday and events engine. The Birthday Sales Rep owns the front end of the birthday sales process by responding to inbound inquiries, converting leads into booked parties, increasing booking value, and maintaining an accurate and complete sales pipeline. This role works closely with the Birthday Coordinator to ensure sold events are delivered as booked.

Requirements

Full-time position; approximately 40 hours per week
Availability to work weekends and peak business times
Prior proven experience selling products or services (phones, retail, hospitality, memberships, or similar)
Comfort being measured against performance metrics and scoreboards
Ability to accept feedback and adjust approach quickly
Comfort speaking with parents, handling objections, and solving problems through live conversations
Clear communication skills and basic computer skills, with the ability to learn company systems
Passion for providing an outstanding Guest Experience
Adaptability to Change
sit or stand for extended periods while working on phones and computer systems
use manual dexterity for computer, phone, and office work
manage multiple inquiries, follow-ups, and tasks simultaneously
remain calm, focused, and professional during high-volume or emotionally charged conversations
assess information, make decisions, and resolve issues quickly in a sales-driven environment
maintain focus, organization, and judgment while working toward performance goals
work in environments with variable temperatures
tolerate loud noises and flashing lights common to an entertainment venue
communicate clearly with potential guests, guests, and team members
manage multiple tasks simultaneously
remain calm and professional in fast-paced environments
maintain focus, organization, and judgment in a high-energy setting

Responsibilities

Respond to inbound birthday inquiries via phone, text, email, and walk-ins
Engage in direct, real conversations with prospective customers
Convert inquiries into booked birthday parties and collect deposits
Sell upgraded packages, additional guests, food, add-ons, and credits
Log every lead
Track every contact attempt
Complete follow-ups
Work closely with the Birthday Coordinator to ensure sold parties are delivered as booked
Other duties as assigned
Maintaining an accurate and current sales pipeline
Working scheduled hours, including weekends and peak business times
Communicating clearly, managing multiple tasks, and making real-time decisions in a sales-focused environment