Part time Teller

PNC•Opelika, AL

21h•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture. This part-time Teller position is within PNC's retail organization, based in Opelika, AL. PNC operates as an in-office company, promoting a collaborative and supportive culture where employees can thrive. The role involves delivering a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. It requires processing a variety of customer interactions, educating customers on available financial alternatives, and identifying banking opportunities for appropriate referrals to branch staff. The Teller will also perform lobby engagement activities to connect with customers, position PNC products, and educate customers on managing financial transactions by leveraging technology, tools, and resources. The position demands applying product and procedural knowledge to solve customer problems, adhering to all policies and procedures, and ensuring efficient and accurate daily teller and branch operations.

Requirements

Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions (Customer Focused).
Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework (Managing Risk).
Accuracy and Attention to Detail.
Addressing Customer Needs.
Banking Products.
Digital Awareness.
Effective Communications.
Fraud Detection and Prevention.
Managing Multiple Priorities.
Matrix Management.
Problem Solving.
Understanding Customer Needs.
Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties.
Prior experience is not required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
No Degree (Education).
No Required Certification(s).
No Required License(s).

Nice To Haves

Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales

Responsibilities

Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
Processes a variety of customer interactions.
Educates customers on alternatives available for their financial interactions.
Identifies banking opportunities during the customer interaction and refers as appropriate.
Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to solve customer's problems.
Adheres to all policies and procedures, demonstrating sound judgment within established limits.
Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee life insurance
401(k) with PNC match
Pension plans
Stock purchase plans
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Parental leave
Up to 11 paid holidays each year
7 occasional absence days each year, unless otherwise required by law
Vacation time based on hours worked (including overtime) in the current calendar year to be used after 90 days of service