INTERNAL APPLICANTS ONLY – Part-Time Retail Supervisor
About The Position
At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, over 50 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. We continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth. This position is open to internal candidates only. As one of our store managers (referred to as Retail Supervisor), you will develop a first-class team, implement plans to maximize store sales, and provide customers with an unforgettable retail experience in a fast-paced, fast-changing environment that demands operational expertise. Providing great customer service is the essence of who we are, with an energetic and friendly approach to exceeding each customer’s expectations. Lakeshore Learning Store managers lead by example, believing no job is too small to tackle and no team success is too small to celebrate.
Requirements
- Passion for providing excellent customer service
- Positive and proactive approach to management and working as a team
- Excellent communication and training skills
- Exceptional time management and organizational skills
- Ability to demonstrate company standards and reinforce them with the entire team
- Strong desire to recognize and reward achievements—big and small
- Capacity to give regular and clear feedback to team
- Ability to provide and receive constructive criticism
- Capacity to multitask to meet simultaneous demand
- 1-year related retail management experience
- Ability to work a flexible schedule, including nights and weekends
Nice To Haves
- Preferred experience with customer outreach and driving customer loyalty through brand awareness initiatives
Responsibilities
- Support the recruitment and development of the sales team
- Support the training and development of new sales associates
- Provide ongoing coaching and feedback to team members
- Assist in driving workplace engagement and motivation within the store
- Surpass expectations regarding customer service and empowers team to adhere to customer service protocols
- Seek and communicate customer feedback regarding school and home use of products
- Build a unique and lasting relationship with customers
- Train staff on new products and promotions
- Monitor and maintain company expectations around store presentation standards, retail policies and procedures, store cleanliness and safety standards
- Assist in inventory management and stock control
- Help with cash handling and reconciliation processes
- Operate as keyholder with responsibility to support opening/closing of store and cash registers
- Assist in employee scheduling and payroll approvals to support optimal staffing
- Support sales initiatives, promotional activities, and the retail store’s outreach programs to raise awareness and foster relationships that support Lakeshore’s goals
Benefits
- Quarterly bonus program
- 401(k) retirement plan
- Generous employee discount
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
