Part -Time Receptionist - Koons Tysons Toyota

Asbury Automotive•Tysons Corner, VA

58d•Onsite

About The Position

Receives callers, determines the nature of their business and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all callers. When interacting with customers, seeks to deliver exceptional guest experiences by going above-and-beyond. When not interacting with guests, gives priority to helping other team members deliver exceptional guest experiences (e.g., by being highly responsive to their requests for information or assistance that will help them serve our guests) Treats all co-workers, customers, and vendors professionally and with respect. Adheres to Company Policies and Procedures. Mains a clean and organized work area. Maintains a professional appearance and adheres to the dealership dress code. Greets walk-in customers and determines the nature of their visit. Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message. Communicates with callers and visitors in a professional, friendly and efficient manner as per established in store process Monitors and keeps sufficient check and paper supply in the office Organizes and maintains mailing system. Communicates messages to the appropriate parties in a timely manner. Assists with clerical duties as requested. Assist CR Manager in resolving complaints and all correspondence with customer. Assists with CSI reports. Enters CSI information into computer Processes CSI information according to CSI Relations Manager. Reports on time to work and follows the schedule provided for you. Calls supervisor if he/she cannot be to work on time.

Responsibilities

Receives callers, determines the nature of their business and directs callers to their destination
Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all callers.
Seeks to deliver exceptional guest experiences by going above-and-beyond
Treats all co-workers, customers, and vendors professionally and with respect.
Adheres to Company Policies and Procedures.
Maintains a clean and organized work area.
Maintains a professional appearance and adheres to the dealership dress code.
Greets walk-in customers and determines the nature of their visit.
Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.
Communicates with callers and visitors in a professional, friendly and efficient manner as per established in store process
Monitors and keeps sufficient check and paper supply in the office
Organizes and maintains mailing system.
Communicates messages to the appropriate parties in a timely manner.
Assists with clerical duties as requested.
Assist CR Manager in resolving complaints and all correspondence with customer.
Assists with CSI reports.
Enters CSI information into computer
Processes CSI information according to CSI Relations Manager.
Reports on time to work and follows the schedule provided for you. Calls supervisor if he/she cannot be to work on time.

Benefits

Paid holidays & paid time off
Deferred Holiday Pay Match
Paid training
Stock Awards(select management and front-line team member's eligible
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Aggressive Employee referral program with bonus opportunities