Part-Time Receptionist/Service Scheduler

TERRE HAUTE CHEVROLET•Terre Haute, IN

1d•Onsite

About The Position

This position is primarily responsible for effectively operating our multi-line phone system, scheduling service appointments, greeting customers and other business contacts, and being a professional source of information and service to others. The role assists customers in setting service appointments and/or locating the proper personnel. It also provides general administrative support functions, as directed by Management.

Requirements

High school diploma/equivalent is minimally required.
Ability to communicate and maintain a professional demeanor.
Strong customer service orientation and mindset.
Strong business, social, interpersonal, public relations, and communication skills.
Must maintain professional appearance.
Must maintain confidentiality of customer-related and business-related information.
Must be proficient with Microsoft Word and Excel.
Strong work ethic and positive attitude.
Highly organized and task oriented with strong follow-up skills.
Must possess and continuously maintain a valid drivers license with an acceptable driving record.

Nice To Haves

Previous experience handling multi-line telephone system.
Previous experience representing a business, in person and via telephone, to large corporations as well as individual customers.

Responsibilities

Operate multi-line phone system in a pleasant, efficient, and professional manner.
Answer inbound calls and forward to the appropriate person or department as requested.
Scheduling service appointments for customers in coordination with the Service department.
Provide general information and answer questions as needed for customers.
Take and deliver thorough messages to the appropriate party when needed.
Maintain filing on Closed Service Repair Orders and Closed Part tickets.
Retrieve filed documentation as requested by management or other authorized personnel.
Perform general clerical and office duties, such as: Processing payments for Service and Sales departments, Operating office machinery, Securing documents and ensure proper document filing.
Prompt and regular attendance.
Perform other appropriate duties as may be assigned by Management.
Travel as business needs may require, generally expected to be minimal.
Personally commit to quality in all aspects of work.
Provide World Class Customer Service for internal and external customers.
Participate in and promote the established Quality Improvement Process (QIP) for continuous improvement.
Participate on teams to research, measure, and correct problems and to strive for process improvement.
Communicate and exemplify the Company's Mission Statement, Vision Statement, Values, and Philosophy.