Scheduler Receptionist

Saint Peters Healthcare System•New Brunswick, NJ

1d•Onsite

About The Position

The Scheduler Receptionist will serve as the primary point of contact for the unit's services, warmly greeting all patients and visitors and directing them appropriately. This role involves ensuring patients and their families feel comfortable, collecting necessary information, and guiding them to the correct location. Key responsibilities include acquiring patient information, copying essential materials and hospital records, and promptly informing relevant personnel of patient arrivals. The Scheduler Receptionist will also manage incoming calls, assessing their urgency, routing them to the appropriate staff, or taking messages according to departmental procedures. Additionally, they will provide information to callers and visitors based on their knowledge of departmental and Hospital policies.

Requirements

Minimum of two (2) years office experience.
Highly-motivated, independent thinker and self-starter.
Enthusiastic team player.
Excellent organizational, planning and interpersonal skills.
Able to manage multiple projects.
Strong follow-up and communication skills.
Requires attention to detail and computer accuracy as pertains to data entry and patient scheduling and competence on basic office machines.
Knowledge of medical terminology.
Good computer skills.
Word processing, office scheduling, familiar with Microsoft Office.

Nice To Haves

Bilingual: Spanish/English, strongly preferred.

Responsibilities

Act as the initial contact for the unit's services.
Greet all patients and visitors in a courteous and professional manner and directs appropriately.
Make patients and family members feel comfortable while taking necessary information and/or directing them to the appropriate location.
Acquire all pertinent patient information and copies necessary material and hospital records.
Promptly notify appropriate personnel of patient arrival, when required.
Screen incoming calls, determines urgency, and routes to appropriate personnel or takes messages in accordance with established department procedure.
Respond to calls and patients/visitors by providing information based on knowledge of relevant departmental and Hospital policies and procedures.

Benefits

Competitive base rates that are determined by many factors, including job-related work experience, internal equity, and industry-specific market data.
Eligibility for clinical certification pay and shift differentials (for some positions).
Robust benefits program to eligible employees that will support you and your family in working toward achieving and maintaining secure, healthy lives now and into the future.
Medical insurance.
Dental insurance.
Vision insurance.
Savings accounts.
Voluntary benefits.
Wellness programs and discounts.
Paid life insurance.
Generous 401(k) match.
Adoption assistance.
Back-up daycare.
Free onsite parking.
Recognition rewards.
Fully paid tuition program.
Generous tuition assistance program.