Part-time IT Support - Los Angeles
About The Position
SoundCloud empowers artists and fans to connect and share through music. Founded in 2007, SoundCloud is an artist-first platform empowering artists to build and grow their careers by providing them with the most progressive tools, services, and resources. With over 400+ million tracks from 40 million artists, the future of music is SoundCloud. SoundCloud is looking for a part-time IT Support Specialist to join our LA office on-site. This person will be responsible for the productivity and success of all our organizational functions and teams and will also offer hands-on support to all employees in our US based locations (New York / Los Angeles). You will handle incoming tech support issues, analyze and prioritize the tasks at hand, and resolve them in collaboration with your team .This is a great opportunity to support a high performing tech team and gain hands-on experience in a fast paced environment. This position is a part-time role that requires 20-25 hours of work per week at $35/hr.
Requirements
- Hands-on experience providing IT support in a hybrid or corporate environment
- Familiar with macOS, Windows, and business tools (Google Workspace, Zoom, Slack, etc.)
- Experience administering Google Workspace and MDM tools (Jamf preferred)
- Solid understanding of networking basics (LAN, Wi-Fi, VPN, DNS)
- Experience supporting AV and conference room tech (Zoom Rooms preferred)
- Comfortable working onsite full time in a user-facing support role
- Eager to learn and contribute to team success
Responsibilities
- Provide in-person IT support to LA based staff, including VIPs and executives
- Support for macOS, Windows, and peripheral devices in the LA office
- Act as the frontline for accurate walk-up support for hardware and software troubleshooting
- Support onboarding and offboarding: account setup, device prep, and access provisioning
- Maintain conference room systems (Zoom Rooms, AV, cameras, displays, mics)
- Monitor and resolve helpdesk tickets with clear communication and follow-through
- Handle hardware setups, imaging, inventory, and asset tracking
- Escalate issues as needed and collaborate with the global IT team
- Partner with vendors and managed service providers for network or hardware issues
- Ensure security compliance through device management and user access reviews
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
