Ops Support Specialist - Los Angeles

Federal Reserve System•Los Angeles, CA

4d•Onsite

About The Position

We are the Federal Reserve Bank of San Francisco — public servants with a mission to advance the nation’s monetary, financial, and payment systems to build a stronger economy for all Americans. As part of the nation’s central bank, we are committed to understanding and serving the vibrant, expansive communities of the Twelfth District, which covers the nine western states of the U.S. That means we seek and appreciate new perspectives and build opportunities to learn and grow. At the SF Fed, we approach our work with integrity and a commitment to service. The Los Angeles Branch currently has an excellent Ops Support Specialist opportunity in its Cash operations. The Ops Cash Support Specialist will have day-to-day responsibilities in the Cash Services function with a focus on departmental balancing and operations support. To be successful in this role, you must have excellent oral and written communication skills, demonstrate leadership, produce quality deliverables, be able to take direction and work independently, and be able to manage your workload to meet department settlement and project timelines. This role is a critical component to our team’s success. It requires sound judgment, an eye for accuracy, and a strong compliance mindset to ensure adherence to operational standards set forth by the Federal Reserve System. A successful candidate will have the ability to juggle multiple projects and initiatives simultaneously and to communicate effectively with Cash management and anticipate their needs. If you have strong communication, analytical, attention to detail, technical, and problem-solving skills we would like to speak with you!

Requirements

Proficient in Microsoft Office Suite
Strong written and verbal communication skills
Customer Service oriented
Ability to exercise common sense judgment within defined practices and procedures to determine appropriate action
Good analytical, multitasking, and time management skills
Ability to work effectively and collaboratively within a team

Nice To Haves

Associate Degree
1+ years of related experience
Experience with database-driven software
Experience collecting, transforming, analyzing, and reporting on data
Experience working cross-functionally to meet internal and external client needs

Responsibilities

Maintain thorough procedural knowledge of specific areas of assignment and maintain proficiency with software and business applications that are needed to support Cash operations
Utilize multiple systems in conjunction with standard office processes (i.e. ECM, FedLine, USSS, US Mint)
Work with Customer Support to resolve inquiries
Initiate and maintain strong customer service relations with armored carriers, financial institutions, third-parties, and other FRB departments and offices
Assist with department’s records management and ensure Cash Admin documentation is accurate, neat, orderly, and legible
Complete Department Accounting Entries
Complete Daily, Weekly and Monthly Reports
Assist with management of coin activities including mint shipments, coin terminals, and on-site coin
Review and Complete the Daily GL Account Balances
Process and Reconcile Daily Orders for the Paying Team
Cross-train and provide back up support to the Paying, Receiving, Coin, and High-Speed Processing functions
Execute End of Day Closeout Duties
Effectively acts as a liaison between management and staff
Supports department goals and communicates them in a positive manner to co-workers
In collaboration with management, monitor supplies inventory for the department
Make recommendations for improvement to existing processes
Maintain good, supportive relationships and collaboration with colleagues in Cash operations
Participate and contribute in workgroups
Perform other duties as assigned