Part-Time IT Support Specialist

Penn State University • University Park, PA

62d • Onsite

About The Position

ARL's Supply Chain Department is looking for a self-disciplined, highly motivated, and customer service-oriented individual for the role of Part-Time IT Support Specialist to provide customer support for the Applied Research Laboratory at the Pennsylvania State University. This position will be responsible for new account setup, resolving account issues, and maintaining active user accounts. ARL/Penn State's purpose is to research and develop innovative solutions to challenging scientific, engineering, and technology problems in support of the Navy, the Department of Defense (DoD), and the Intel Community (IC). FOR FURTHER INFORMATION on ARL, visit our web site at www.arl.psu.edu

Requirements

• Past success in providing ideas in written form for clear comprehension to an audience
• Demonstrated ability to work through a difficult problem, using proper steps to define and formulate ideas to reach a solution
• Success in an office environment, where various forms of communication and organizational skills were crucial to be effective
• Demonstrated ability to exercise discretion
• Ability to express yourself and ideas successfully to others in order to provide understanding
• Demonstrated organization skills

Nice To Haves

• Current eligibility for access to classified information at the Secret level or higher and may be subject to a government background investigation to upgrade clearance eligibility, if required.

Responsibilities

• Assist file exchange users with password resets, MFA resets, and new account setup
• Assist file exchange users unlock suspended accounts
• Add/remove permissions to file exchange share spaces and delete inactive user accounts
• Set up new file folder structures as requested by ARL staff
• Create group permissions, troubleshoot any file access issues
• Investigate application issues, perform cause analysis, and take corrective actions
• Perform yearly audits
• Create/update documentation and frequently asked questions
• Update the user data in the Supply Chain Database; as new suppliers are added, ensure their user information is reflected in Database

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees