IT Support Specialist (Part-Time)

Good Seed Community Development Corporation-posted 4 days ago
Part-time • Entry Level
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We are a mission-driven healthcare organization dedicated to improving health outcomes for vulnerable populations by addressing social determinants of health. We seek a skilled, compassionate IT professional to provide technical support for our growing team as we launch innovative programs serving transitional age youth, individuals experiencing homelessness, older adults, and other underserved communities.

  • Provide day-to-day technical support to staff via phone, email, and in-person troubleshooting (helpdesk support)
  • Manage user accounts, access permissions, and password resets for all organizational systems
  • Set up and configure workstations, laptops, mobile devices, and peripherals for new and existing staff
  • Administer and support CRM systems, data management platforms, and electronic health record systems
  • Ensure HIPAA compliance across all technology systems including encryption, secure data transmission, and access controls
  • Maintain and monitor backup systems, cloud storage, and disaster recovery procedures
  • Support remote work infrastructure including VPN, video conferencing (Zoom, Teams), and collaboration tools
  • Train staff on technology tools, security best practices, and new system implementations
  • Create and maintain IT documentation including system guides, procedures, and user manuals
  • Manage software licenses, renewals, and vendor relationships
  • Monitor system performance, identify issues proactively, and implement preventive maintenance
  • Collaborate with external IT vendors/contractors on specialized projects and escalated issues
  • 3+ years of IT support experience, preferably in healthcare, nonprofit, or social services settings
  • Strong understanding of HIPAA requirements and healthcare data security best practices
  • Proficiency with Windows and Mac operating systems, Microsoft 365, Google Workspace
  • Experience with CRM platforms (Salesforce, Monday.com, Asana, or similar), databases, and data management systems
  • Knowledge of networking basics, cloud services (Microsoft Azure, AWS, Google Cloud), and remote access technologies
  • Excellent troubleshooting and problem-solving skills with attention to detail
  • Strong communication skills with ability to explain technical concepts to non-technical users patiently and clearly
  • Customer service orientation with commitment to supporting staff effectively
  • Ability to work independently and manage time effectively in a part-time schedule
  • Commitment to health equity and passion for supporting mission-driven organizations
  • Reliable transportation for on-site support (local travel within service area)
  • IT certifications (CompTIA A+, Network+, Security+, Microsoft Certified, or similar)
  • Experience with electronic health records (EHR) or behavioral health software
  • Familiarity with grant-funded program reporting requirements
  • Background in cybersecurity or information security
  • Experience supporting remote/hybrid work environments
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