Part-Time IT Help Center Support Technician
About The Position
As a part-time Help Center Support Specialist, you’ll be the friendly and knowledgeable face of the IT Help Center. You’ll work in person with students, faculty, and staff, assisting with technical support needs ranging from password resets to device troubleshooting and preparing loaner equipment. You’ll also support back-of-house operations, including imaging and configuring Macs and PCs, running diagnostics, and helping manage service center inventory. This position will perform related work as required or assigned and collaborate with the Help Center Phone Support and Help Center Field Support teams as needed. This role requires a strong commitment to always maintaining customer privacy and data security, in line with company policies and compliance standards. This role is ideal for someone who enjoys face-to-face support, is naturally curious, and thrives on solving problems with patience and professionalism. This is a non-benefited position dependent on available funding and performance, not to exceed 1,000 hours in a calendar year.
Requirements
- High school diploma or GED
- Experience in customer service, help desk, or technical support roles
- Strong interpersonal and communication skills
- Comfort working with Windows and macOS devices
- Reliable, adaptable, and detail-oriented
Nice To Haves
- Associate’s degree or equivalent work experience
- Experience imaging or configuring computers in a managed IT environment
- Familiarity with ticketing systems such as ServiceNow
- Interest in technology troubleshooting and support
- Previous experience in higher education or a walk-up tech support environment
Responsibilities
- Provide in-person technical support to students, faculty, and staff at the IT Help Center front desk
- Document tasks, resolutions, and updates in ServiceNow and assist with documenting support procedures and best practices
- Troubleshoot and resolve common device issues including hardware, software, and login problems
- Collaborate with Help Center and IT Customer Services team members to escalate or resolve complex issues
- Issue and help onboard faculty and staff with new computers, including initial setup and orientation
- Image and configure Macs and PCs for deployment using university tools and standards
- Perform diagnostics and basic hardware/software repairs under supervision
- Assist with managing and preparing loaner devices for distribution
- Accept obsolete or surplus university devices for secure disposal or recycling
- Take part in IT projects involving device deployment or support enhancements
- Support walk-up (in-person) users as needed
- Maintain a clean and organized workspace in the Help Center service area
- Mentor new Help Center staff under the guidance of the Help Center Lead
- Perform related work as required or assigned
Benefits
- The University of Denver offers some benefits for non-benefited employees.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
