Part-Time Fine Dining Server-FOH Swing

The Ivy Hotel•Baltimore, MD

7d•Onsite

About The Position

Magdalena is an upscale, vibrant bistro in the Ivy Hotel--known for its seasonal menus, exceptional wine selection, and warm hospitality. We pride ourselves on creating a memorable dining experience with an approachable, yet refined, atmosphere. We are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners. This is a FOH position for candidates who can operate all service roles, Server, Support, Host and Bar while ensuring that service is at all times performed in a professional manner and to the style as specified by department head.

Responsibilities

Ensure that service is at all times performed in a professional manner and to the style as specified by the Director of Food & Beverage.
Communicate with other restaurant staff and departments
Make sure that company policy, vision statement and departmental objectives are followed and utilized at all times
Be fully conversant with all hotel products and services
Maintain good communication between kitchen and restaurant and other departments on a daily basis re: specials, shortages and special dietary requirements
Assist the Director of Food & Beverage in keeping the morale of the team up through social and educational events
Foster an environment where improvements to products, processes and service are welcomed and encouraged
Take responsibility for service in the area of the restaurant under your responsibility during your shift
Monitor, review and feedback on individuals’ performance, set and review objectives in line with the performance review and induction process
Work to develop team members according to their individual abilities and potential
Ensure overall responsibility of the running of your station, private function or room service
Ensure that the restaurant dining areas are maintained to a high standard of cleanliness
Establish and maintain good relationships with all guests and handle complaints, requests and enquiries
Be fully conversant with every dish served in the restaurant and to provide explanations as requested
Have a solid understanding of the current wine list and have the ability to sell and serve all wines and champagnes
Act as a brand ambassador for The Ivy / Magdalena and ensure group values are upheld to both external and internal contacts, through appropriate behavior and performance
Ensure that all guest wishes are met so far as is reasonably possible
Ensure that all staff call guests by their correct name and title
Welcome, sit and take food orders from guests in the restaurant
Ensure that service is at all times performed in a professional manner following standards set
Collate information and feedback while attending all staff briefings before each service
Obtain feedback from guests and to use this to improve service and to pass on such to the Director of Food & Beverage and Dining Room Manager
Contribute to the formulation and review of risk assessments for the Bar
Take responsibility for monitoring and reporting any health and safety issues to the appropriate person
Operate safe practices, act as a role model and provide guidance to staff to ensure that their safety and that of guests is protected
Be fully aware of the hotel’s fire and safety procedures and health and safety regulations
Support colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure customer expectations are met
Undertake any other duties as requested by the Director of Food & Beverage and Dining Room Manager, in accordance with the scope and responsibilities of the role
Report for duty punctually and in full uniform according to appearance and grooming standards