Part Time Data Center Facility Operator
About The Position
The Part Time Data Center Facility Operator will report to the Data Center Facility Manager in IT Services. The Operator will primarily be responsible for monitoring data center facility infrastructure, including power and cooling, to ensure that systems remain operational. If necessary, faults and other incidents will be escalated to service personnel. The Operator will also serve as a dispatcher when there are issues with campus systems and services. The Operator will manage trouble tickets, chat rooms, and phone calls as needed, forwarding those problems to technical staff. Additional duties will be to monitor production job flow, related job scheduling tasks and maintaining shift logs. Other duties as assigned. Regular, reliable and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Requirements
- The formal education equivalent of a High School Diploma
Nice To Haves
- Experience in a formal IT role providing service delivery
- Experience with an IT helpdesk
Responsibilities
- Monitoring data center facility infrastructure, including power and cooling, to ensure that systems remain operational
- Escalating faults and other incidents to service personnel
- Serving as a dispatcher when there are issues with campus systems and services
- Managing trouble tickets, chat rooms, and phone calls as needed, forwarding those problems to technical staff
- Monitoring production job flow
- Related job scheduling tasks
- Maintaining shift logs
- Other duties as assigned
- Regular, reliable and non-disruptive attendance
Benefits
- university contributions to health, dental, life and disability insurance
- tuition waivers for employees and their families
- 12 official holidays
- immediate leave accrual
- a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
