Part Time Data Center Facility Operator

University of Arkansas • Fayetteville, NC

2d • $11

About The Position

The Part Time Data Center Facility Operator will report to the Data Center Facility Manager in IT Services. The Operator will primarily be responsible for monitoring data center facility infrastructure, including power and cooling, to ensure that systems remain operational. If necessary, faults and other incidents will be escalated to service personnel. The Operator will also serve as a dispatcher when there are issues with campus systems and services. The Operator will manage trouble tickets, chat rooms, and phone calls as needed, forwarding those problems to technical staff. Additional duties will be to monitor production job flow, related job scheduling tasks and maintaining shift logs. Other duties as assigned. Regular, reliable and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Requirements

• The formal education equivalent of a High School Diploma

Nice To Haves

• Experience in a formal IT role providing service delivery
• Experience with an IT helpdesk

Responsibilities

• Monitoring data center facility infrastructure, including power and cooling, to ensure that systems remain operational.
• Escalating faults and other incidents to service personnel.
• Serving as a dispatcher when there are issues with campus systems and services.
• Managing trouble tickets, chat rooms, and phone calls as needed, forwarding those problems to technical staff.
• Monitoring production job flow, related job scheduling tasks and maintaining shift logs.
• Other duties as assigned.
• Regular, reliable and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Benefits

• The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees