Part Time Customer Service Representative - Patient Registration
About The Position
Join R1, an industry leader transforming how hospitals and health systems support patients with cutting-edge technology, automation, and compassionate human care. As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. This role involves helping patients navigate the registration process, answering questions with confidence, clarity, and compassion, gathering accurate information quickly in a fast-paced environment, and building trust with patients during potentially stressful moments. No healthcare background is required as R1 provides training, making this a fantastic launchpad for a growing healthcare career. You will make a real difference by providing support and reassurance to patients, learn healthcare from the ground up including insurance basics and hospital workflows, and work in a fast-paced environment balancing accuracy with compassion alongside clinicians and emergency staff. The role offers a supportive team environment with investment in professional journey and leadership support.
Requirements
- High School Diploma or GED
- Strong customer service experience
Nice To Haves
- Medical or healthcare experience (but not required!)
Responsibilities
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Benefits
- competitive benefits package
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
