Customer Service Representative - Patient Registration - Part Time
About The Position
R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. The company combines the expertise of revenue cycle professionals with an advanced technology platform, including analytics, AI, intelligent automation, and workflow orchestration. As a Customer Service Representative in Patient Registration, you will be the first point of contact for patients checking into the hospital. This role involves helping patients navigate the registration process, answering questions with confidence and compassion, gathering accurate information in a fast-paced environment, and building trust with patients during potentially stressful times. No prior healthcare background is required, as R1 provides comprehensive training, making this role a launchpad for a healthcare career. The position offers the opportunity to make a real difference by providing support and reassurance to patients, learn healthcare fundamentals from insurance to hospital workflows, and thrive in a dynamic environment balancing accuracy with compassion while working alongside clinical and emergency staff. R1 is committed to fostering a supportive team environment where associates can constantly learn, collaborate, and explore new career paths, contributing to meaningful work that improves patient care globally.
Requirements
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
Nice To Haves
- Medical or healthcare experience
Responsibilities
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Benefits
- competitive benefits package
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
