Customer Service Representative - Patient Registration - Part Time
About The Position
R1 is a leading provider of technology-driven solutions that enhance the patient experience and financial performance of healthcare organizations. The company combines the expertise of a global workforce with an advanced technology platform, including analytics, AI, and automation, to transform the revenue cycle. As a Customer Service Representative in Patient Registration, you will be the initial point of contact for patients checking into the hospital, guiding them through the registration process, answering questions with clarity and compassion, and gathering accurate information in a fast-paced environment. This role is crucial for building trust with patients during potentially stressful times. No prior healthcare background is required, as R1 provides comprehensive training, making this position an excellent entry point for a healthcare career. The role offers the opportunity to make a real difference by providing support and reassurance to patients, learn about healthcare operations from insurance to hospital workflows, and thrive in a dynamic environment alongside clinicians and emergency staff. R1 is committed to fostering a supportive team environment where associates can continuously learn, collaborate, and contribute to meaningful work that improves patient care globally.
Requirements
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
Nice To Haves
- Medical or healthcare experience
Responsibilities
- Help patients navigate the registration process
- Answer questions with confidence, clarity, and compassion
- Gather accurate information quickly in a fast-paced environment
- Build trust with patients during moments when they may be scared, confused, or overwhelmed
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Benefits
- competitive benefits package
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
